French speakers- Marketing Customer Support-- Welcome bonus
1 semana atrás
French Customer Support Specialist –Lisbon | Portugal
Key Responsibilities
- Provide high-quality inbound support via phone, email, or chat for home appliances such as washing machines, ovens, and refrigerators.
- Assist customers with installation guidance, product usage, maintenance tips, and troubleshooting common issues.
- Offer support regarding warranty details, service bookings, and repair coordination.
- Deliver clear, empathetic, and professional responses to technical inquiries, ensuring a smooth and reassuring customer experience.
- Escalate complex cases or unresolved issues to specialized teams while maintaining ownership and follow-up.
- Accurately log customer interactions, adhering to brand standards and data protection regulations.
- Stay up to date with new product releases, features, and updates to provide consistent, expert-level support.
Requirements
- Fluency in French (C1/C2) and strong English communication skills (B2 or higher).
- Excellent communication, listening, and problem-solving abilities.
- A customer-first attitude, with patience and empathy in every interaction.
- Confidence in navigating digital tools, CRM systems, and support platforms.
- Previous experience in customer service or technical support is a plus, particularly within consumer electronics or home appliances.
What We Offer
- Competitive salary and performance-based bonuses.
- Onn-site role in Lisbon, Portugal within a multicultural and supportive environment.
- Comprehensive training and career development opportunities.
- Employee benefits including meal allowance, health insurance, and discounts on partner brands.
- Be part of a global leader in customer care, making everyday life easier for millions of users worldwide.
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