Level 2 Microsoft 365 Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro
Company Description

Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

Are you passionate about improving digital collaboration and empowering users with Microsoft 365?

Inetum is looking for a dedicated Level 2 Microsoft 365 Specialist to join our team and provide expert support, training, and optimization of Microsoft 365 tools in a modern enterprise environment.

Your Key Responsibilities

  • Troubleshoot and resolve escalated issues across Microsoft 365 apps including Teams, OneDrive, SharePoint, and Exchange Online.
  • Collaborate with Level 1 support teams to resolve complex user concerns.
  • Deliver tailored training sessions, guides, and resources to improve user confidence and productivity.
  • Promote adoption of new features by showing their real-world applications in daily workflows.
  • Collect and analyze user feedback to identify trends and areas for improvement.
  • Configure and optimize Microsoft 365 tools to meet specific organizational and team needs.
  • Implement accessibility features and promote inclusive software usage.
  • Enhance team collaboration by ensuring seamless integration of Microsoft 365 apps.
  • Maintain up-to-date documentation of configurations, best practices, and recurring issue resolutions.
  • Work closely with infrastructure teams (Network, Wintel, Security) and stakeholders to align tools with business needs.
  • Provide process training to business owners and promote best practices.
Qualifications
  • ​​​​​​Minimum of 5 years' experience in a similar Microsoft 365-focused role.
  • Bachelor's degree in Computer Science or equivalent.
  • Strong hands-on expertise in Microsoft 365 services: Teams, SharePoint, OneDrive, Exchange Online.
  • Experience with Microsoft Intune for device and application management.
  • Background in Enterprise Data Management and data governance solutions.
  • Proficiency in PowerShell scripting for automation and customization.
  • Knowledge of UX principles and accessibility standards.
  • Ability to bridge technical solutions with real user needs.
  • Strong communication skills for training and support.
  • Fluent in English (B2–C1 level).
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