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Job Description
We are seeking a dynamic and proactive Microsoft 365 Specialist to join our teams. The professional will be responsible for:
- Troubleshoot and resolve escalated issues in Microsoft 365 applications, such as Teams, OneDrive, SharePoint, and Exchange Online.
- Collaborate with Level 1 support teams to address complex user concerns effectively.
User Training & Adoption:
- Develop and deliver training sessions, guides, and resources tailored to the needs of end-users.
- Promote adoption of new features by demonstrating their practical applications in workflows.
User Feedback & Insights:
- Gather feedback from users to identify areas for improvement in functionality and ease of use.
- Analyze trends in user behavior to proactively address common challenges.
Customization & Optimization:
- Configure Microsoft 365 tools to align with organizational and team-specific needs.
- Simplify processes and workflows to make tools more intuitive and user-friendly.
Accessibility & Inclusivity:
- Implement accessibility features to ensure that Microsoft 365 services cater to diverse user groups.
- Advocate for inclusivity in software usage and design.
Collaboration Enhancements:
- Facilitate smoother collaboration by integrating Microsoft 365 apps in ways that enhance teamwork and productivity.
- Ensure seamless communication channels and document sharing systems are in place.
Documentation:
- Maintain clear records of configurations, best practices, and solutions for recurring issues, accessible to both technical teams and end-users.
Qualifications
- Strong knowledge of operating systems (Windows);
- Experience minimum 3 years on a similar role;
- Bachelor's degree in computer science or equivalent;
- Ability to diagnose and resolve technical problems efficiently;
- Good communication and teamwork skills;
- Fluency in English (spoken and written).
Additional Information
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
