Information Technology Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Celesta Tempo inteiro

We are seeking a forward-thinking
IT Manager
to lead the evolution of our digital workspace environment. This role combines leadership, strategy, and hands-on expertise in automation and end-user technologies. You will manage a high-performing distributed team (Portugal, France, Cyprus) of automation and technology specialists, drive innovation, and ensure our employees benefit from a secure, efficient, and seamless workspace experience. You will be reporting directly to the Group CIO, based in Singapore.

Location:
Carnaxide, Portugal (Hybrid – up to 8 days/month remote, 1st month fully on-site)

Main Responsibilities:

  • Lead and manage the team of workspace automation, providing guidance and support to ensure successful project delivery.
  • Maintain the Workspace Automation roadmap.
  • Identify opportunities for automation across the organization, analyzing workflows and processes to improve efficiency.
  • Design, implement, and oversee automation solutions, ensuring they align with company objectives and industry best practices.
  • Collaborate with IT, operations, and other departments to integrate automation tools and ensure seamless implementation.
  • Develop and maintain documentation for all automation processes and workflows.
  • Monitor and report on the performance and effectiveness of automation initiatives, making recommendations for improvements.
  • Stay up-to-date with industry trends and advancements in automation technologies.
  • Conduct training sessions and workshops to educate staff on automation tools and best practices.
  • Ensure service desk SLA's are met.
  • Actively contribute to increasing the company's resilience against modern security threats.
  • Manage IT assets procurement, and maintain the IT inventory up to date.
  • Communicate efficiently to the end user the upcoming deployment, migration, new features, and changes.

Important technical skillset to have:

  • Experience with Jira Service Desk (And/or any service desk).
  • Experience with Powershell, Pester and GitHub (And/or any other scripting language)
  • Experience with IAM setup and administration.
  • Experience with UEM setup and administration.
  • Experience with EDR setup and administration.
  • Experience with Google Workspace or Microsoft 360.
  • Knowledge of AWS is a plus.
  • Experience with Linux is a plus.

Requirements:

  • Proven experience in automation technologies, project management, and team leadership, for at least 3 years.
  • Experience in supporting remote workers.
  • Familiar with user account provisioning and management..
  • Experience managing Mac, Windows, and Linux end-user workstations.
  • Hands-on experience in networking, routing, and switching
  • Knowledge of best practices around management, control, and monitoring of server infrastructure
  • Experience with firewalls, VPN's remote implementation, troubleshooting, and problem resolution is desired
  • Familiarity with backup and recovery software and methodologies
  • Ability to assign work, coordinate the and to follow up diligently.
  • Excellent problem-solving skills, with the ability to analyze complex systems and processes.
  • Strong interpersonal and communication skills, capable of working with diverse teams across the organization.
  • English speaking proficiency.

We offer:

  • Hybrid work
  • Lunch allowance provided by the company
  • Extra paid leave (25 days per annum)
  • Health and dental insurance
  • Wellness benefits
  • Transport allowance

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