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German Customer Support for Online Video Platform

Há 4 horas

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Requirements
  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral
  • Native German level written and spoken communication skills
  • Minimum B2 Level English Spoken and Written
  • European Nationality or Portuguese Work Permit
  • Proactive attitude and strong team-spirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
Responsibilities
  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures
Benefits
  • The pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
  • Professional development and a clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*
  • Relocation applicable only for international candidates joining us from abroad.
Employee Status : Full-Time Employee

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