Customer Support with Italian

Há 3 dias

Lisboa, Lisboa, Portugal Talentrail Tempo inteiro


Job Description:

Your tasks:

  • Handle incoming user requests via telephone, email, and chat.
  • Log call details into case management systems and provide responses and resolutions within SLA to customers.
  • Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
  • Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
  • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

What you need:

  • Fluency in Italian language (must be at least C2)
  • Fluent in English language (at least B1)

What you will gain:

  • Full time contract signed
  • 1366 gross
  • Health Insurance
  • 12 months contract
  • Stable work and career progression;
  • Investment in training and personal development;


Required Skills:

Customer Support


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