IT Support Analyst

Company Description

Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.

As part of Groupe BPCE's international division, Natixis in Portugal designs and delivers solutions for its two core areas – Corporate & Investment Banking and Asset & Wealth Management – as well as transversal services that support all entities across the Group.

With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.

A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.

Job Description

Natixis in Portugal is currently seeking an IT Support Analyst to join its TE&S (Tech Expertise & Solutions) team, within the IT (Information Technologies) department.

TE&S-Repositories domain manages central repositories within BPCE & Natixis:

• Structures (hierarchical for org charts, analytical for finance and risks management or juridical).
• Market Data (rates & forex rates).
• Static Data (countries, currencies, eco activities, calendars, etc.).
• Products (products marketed by Natixis in a finance or risks point of view).
• Identities (employees).
• Applications.
• Environmental assessments of Natixis CIBs' Deals (application named Color Matrix).

You will integrate the SEPIA Team, specifically on the support of Indentities part, that contains:

• People repository: contains the data of every person who works in the Natixis group and in BPCE SA.
• Virtual Identity repository.
• Organizational structures repository.
• Roles repository.
• Buildings repository.

Main Responsibilities:

You will be in charge of the user support and the data quality of the Identity Repositories and the Whites Pages application.

• User Support and Assistance.
• The biggest volume of the solicitations are from the People repository (RPG).
• You will answer to the email/SUN solicitations sent or the phone calls made by the users for help or advice.
• A large part of the solicitations do not concern directly the RPG but the processes behind the RPG and which use our data (like logical permissions, network account, physical access, workflows, etc).
• You will be a "identity's processes facilitator" more than a User Support.
• Data Quality. The main volume of the data quality work is about RPG (people repository) - the main tasks are:
• Analyze the RPG data with Excel, or SQL request or specific analytic tools. Identify with our Paris Team data quality subjects. Develop an action plan and identify the concerned actors in Natixis.
• Coordinate the action plan or realize some actions.
• Follow up the indicator regularly to control the data quality.
• Track and report all support tickets.
• Use tracking and support activities to suggest possible solutions to optimize the support process and applications efficiency and user experience.

All these activities will be carried out in close collaboration with our RPG Paris team (Business Analysts and Developers), as well as your colleague in Porto.

Qualifications

Hard Skills:

• Minimum of 3 years of working experience in a user support role, directly assisting and interacting with clients to address client requests.
• Experience in conducting training sessions and present functional subjects.
• Experience organizing/tracking your users relationships and knowledge on how to leverage data to increase client engagement/satisfaction and applications efficiency.
• Proficiency in Excel and data manipulation.
• Knowledge in SQL.
• Proficiency in English (mandatory).
• Proficiency in French (mandatory).
• Knowledge on SNOW/SUN (nice to have).
• Past experience in a similar position is valued.

Soft Skills:

• Strong organizational (methodical), interpersonal (co-operative, constructive and open-minded), problem solving, communication and analytical skills.
• A real passion for learning, doing things better and helping others, as well as an ability to turn ideas into realities.
• Able to be autonomous quickly, as well as proactive.
• Good time management skills to prioritize tasks efficiently.
• Experience in requirement analysis and client needs assessment.
• Team spirit, client-oriented spirit and good analyzing skills.
• Availability to travel abroad (Paris, mostly) for short periods of time, as required (once or twice a year for a few days).

We will only consider CVs in English.

Additional Information

Our workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.