Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro


Job Title: Customer Service Representative (Italian + English)

Location: Lisbon, Portugal (On-site)

Start Date: 28 August 2025

About the Role

We are looking for Italian + English-speaking Customer Service Representatives to join our team in Lisbon. You will be responsible for providing excellent customer support, resolving inquiries, and ensuring a high-quality service experience.

This is an exciting opportunity to work in a dynamic environment, receive a welcome bonus of 2000, and benefit from additional allowances and health insurance.

Key Responsibilities
  • Handle customer inquiries via phone, chat, and email in Italian and English.

  • Provide accurate information and solutions in a timely and professional manner.

  • Escalate complex issues to the appropriate department when necessary.

  • Maintain a high level of customer satisfaction.

  • Work in a multicultural team environment with rotating schedules.

Requirements
  • Native or fluent in Italian and proficient in English (B2 level or higher).

  • Strong communication and problem-solving skills.

  • Previous customer service experience is an advantage.

  • Flexibility to work rotative shifts (MondaySunday).

  • Candidates who have previously worked for ByteDance (any LOB, BPO, or country) will not be considered.

Work Schedule
  • Initial schedule: Monday to Sunday, 07:0023:00 (rotative shifts) with 2 rotating days off.

  • Later stage (TBC by client): 24/7 coverage, rotative shifts.

Salary & Benefits
  • Base Salary: 1,000 (x14 months)

  • Performance Bonus: 100 (x11 months)

  • Welcome Bonus: 2,000 (paid after joining)

  • Meal allowance: 7.23/day

  • Transport allowance: 20/month

  • Health insurance: Available from day 1 (with small contribution); free after 6 months

  • Position bonus (Braga only): 20/month

Why Join Us?
  • Competitive salary and allowances.

  • Comprehensive health insurance.

  • International and supportive team environment.

  • Career growth opportunities within a global company.

Click to apply or send your English CV to




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