Product Manager Call Quality

Portugal Remote

Product – Product /

Permanent Full Time Employee /

Remote

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We're redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.

We've built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.

At Aircall, you'll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.

How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in

We are hiring a Staff Product Manager - Call Quality & Voice Platform.

Great conversations come with great responsibilities. Delivering the best-in-class cloud-based voice solution means owning the experience where it matters most: crisp, reliable, interruption-free calls. Aircall's mission is to ensure that every conversation - whether with a customer, prospect, or partner - happens with the highest possible quality, regardless of device, network, or geography.

A large part of Aircall's product value comes from the clarity and reliability of our voice layer, and the intelligence we provide to help customers understand, troubleshoot, and improve call performance. Empowering conversations means building systems that proactively maintain call quality, surface accurate diagnostics, and minimize the operational cost of voice issues for our users and support teams.

We are looking for a Staff Product Manager, to own Call Quality & Voice Platform to lead Aircall's strategy for voice reliability, media performance, and call experience observability. This person will work with Engineering, Data, CX, Infra, and Product Marketing to define Aircall's long-term vision for call performance, and deliver impactful product improvements that scale globally.

• Own the "Call Quality & Voice Platform" product scope, driving the long-term vision and strategy to ensure world-class reliability and voice performance across all networks, devices, and regions
• Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience
• Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs
• Own every part of the product that impacts call performance, including: real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection
• Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale
• Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues and proactively prevent call degradation through clear insights and automated guidance

• We value people who are bold, ambitious, collaborative, and customer-centric. Even better, the ones who know how to work hard and have fun at the same time. We're a tribe of highly driven people, with a great sense of human connection and a clear focus.
• 5+ years of Product Management experience, with a strong track record of using analytics to drive significant product outcomes
• Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains (voice, real-time communications, networking, or similar)
• You have successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on reliability, performance, or customer experience
• You're empathetic and know how to align engineering, CX, data, and leadership around a clear, compelling roadmap
• You think clearly, communicate with precision, and know how to break down technically complex problems into actionable product plansYou are fluent in English (Spanish, Portuguese or French is a plus)

Why join us?

Key moment to join Aircall in terms of growth and opportunities

• Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.