B2C Operations Customer Expert I Italian Market
Há 7 horas
Job Title: B2C Operations Customer Expert I (Italian Market)
Start Date:
Location: Lisbon, Portugal
Work Model: Onsite
Employment Type: Fulltime
Overview
You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer interaction, problem-solving, and a fast-paced work environment.
Key Responsibilities
Provide customer support in Italian through inbound calls
Assist with device issues, subscriptions, billing inquiries, and service-related questions
Offer empathetic, friendly, and effective customer service
Identify opportunities to promote relevant products and services
Maintain professionalism and ensure a positive customer experience
Required Qualifications
Fluency in Italian (written and spoken)
Previous Experience In Customer Service Preferred
Strong communication and interpersonal skills
Energetic, proactive, and sales-oriented mindset
Ability to work well in a fast-paced environment
Training Program
Duration: 15 working days
Schedule: 8 hours/day (start between 08:3009:30 depending on the group)
Training includes:
Team integration
Software training
Product and service training
Customer management for telephone support
On-the-job practice
Training is compensated proportionally upon successful completion
No compensation if the trainee voluntarily leaves before completion
No social security taxes applied during training (no employment contract during this period)
Working Hours & Schedule
40 hours per week
Rotational shifts, Monday to Sunday between 06:0022:00
1-hour lunch break
Portuguese public holidays apply; if worked, a compensation day is granted
Vacation & Bonuses
Up to 20 vacation days in the first year (proportional)
22 days per full calendar year thereafter
Holiday and Christmas allowances (each equal to base salary)
Allowances paid monthly in proportional instalments
Accommodation Option (Optional)
Company-provided shared, furnished apartment available for first 14 months
Includes utilities: water, gas, electricity, TV, WiFi
Eligibility: must live 100+ km from the workplace
No pets allowed
Benefit appears on payslip as a taxed benefit-in-kind (tax-free until 31 Dec 2026)
Workplace
Modern office in Lisbon equipped with:
Lounge
Operations floor
Meeting rooms
Cafeteria
Accessible via metro, bus, and train (Entrecampos area)
Compensation Package (Example for 22 working days)
With Apartment Option
Base salary: 768
Holiday allowance: 64
Christmas allowance: 64
Meal allowance (7/day): 154
Apartment benefit-in-kind: 200
Total: 1, approx.)
Without Apartment Option
Total gross cash: 1,050
Meal allowance (7/day): 154
Total: 1,204 (approx.)
Training Allowance
Weekly: 92.80 gross
Daily: 18.56 gross
Contract Details
Initial Selection Agreement signed at start of training
Employment Uncertain Term contract (12 months) upon successful completion
After 2 years, contract becomes permanent
Health insurance from day one (upon employment contract)
Meal allowance via card (tax-exempt)
Social Security contribution: 11%
Income tax depends on personal profile
Trial period: 1 month after contract signature
-
B2C Operations Customer Expert I
Há 7 horas
Lisboa, Lisboa, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market) Start Date: 13/01/2026 Location: Lisbon, Portugal Work Model: Onsite, Full-time Join a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment. Key...
-
Lisboa, Lisboa, Portugal CBT Tempo inteiroJob Title: B2C Operations Customer Expert I (Italian Market) Start Date: Location: Lisbon, Portugal Work Model: Onsite Employment Type: Fulltime Overview You will join a major Swiss telecommunications project supporting private (B2C) customers with mobile communication, internet, and related services. This role is ideal for candidates who enjoy customer...
-
Lisboa, Lisboa, Portugal CBTalents Tempo inteiroLisbon, PortugalStart Date:13 January 2026Full-time | Rotational ShiftsAbout The RoleWe are looking for anItalian-speaking B2C Operations Customer Expertto provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions, billing, devices, and general inquiries, ensuring a warm, professional, and...
-
Lisboa, Lisboa, Portugal CBTalents Tempo inteiroLocation: Lisbon, PortugalAbout The RoleThis position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17 countries.Your MissionYou will deliver high-quality...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroLocation: Lisbon, PortugalJob Type: Full-TimeLanguage Requirement: Fluency in Italian and EnglishWork Schedule: 40 hours per week on a rotational shift schedule (Monday to Friday, between 8 AM and 8 PM).Portuguese public holidays apply.We are seeking a dynamic Operations Customer Expert - Sales Representative to join our sales team in Lisbon. In this role,...
-
Operations Customer Expert
Há 7 horas
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCross Border Talens is looking for C2+ Dutch speakers to join our client's team as Operations Customer Expert to support customers across the Dutch market. In this role, you will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes.This position is...
-
Operations Customer Expert I Sales B2B
Há 4 dias
Lisboa, Lisboa, Portugal Business Intelligence Sales Consultants Tempo inteiroLocation:Lisbon, Portugal (Relocation Package Included)Company:Leading Provider of E-Sourcing & E-Procurement SolutionsAbout The CompanyPortuguese leader in e-sourcing and e-procurement, offering innovative cloud-based solutions that connect public and private sector buyers with a global network of qualified suppliers. Since 2000, weve empowered...
-
Operations Customer Expert
Há 2 dias
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCross Border Talens is looking for C2+ Dutch speakers to join our client's team as Operations Customer Expert to support customers across the Dutch market. In this role, you will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes. This position is...
-
Operations Customer Expert
Há 2 dias
Lisboa, Lisboa, Portugal WTS Portugal Tempo inteiroWe are recruiting on behalf of a leading international digital bank that is transforming the way customers manage their finances. Known for innovation, transparency, and customer-centric values, this bank offers modern banking solutions through a fast-growing digital platform.This is an exciting opportunity to join a dynamic and international environment,...
-
Lisboa, Lisboa, Portugal CBTalents Tempo inteiroLocation: Lisbon, PortugalStart Date: 05/01/2026Role OverviewJoin an international hospitality brand specializing in modern, comfortable hotels that offer guests high-quality service and competitive prices. As part of the Italian-speaking customer service team based in Lisbon, you'll ensure guests receive excellent support and a smooth reservation...
