Transformation Manager

Job Title:
Transformation Manager

Location: Hybrid (Lisbon)

Contract
: Full Time, Permanent

About us

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.

Opened in 2025, our Lisbon Regional Operation Center has grown to over 50 employees within less than ten months, with ambitious plans to expand to 300 employees by 2027.

About the role

As Transformation Manager, reporting into the Head of Transformation & Post-Merger Integration, you will partner with Cyncly's Business Unit (BU) and Functional leaders to translate strategy into measurable outcomes; build a rigorous, automated performance rhythm; and drive cross-functional initiatives from definition through to impact. You combine top-tier consulting toolkits with strong business acumen and AI-native execution – structuring problems, instrumenting data, and automating workflows to create leverage at scale. The role is hands-on, analytical, and stakeholder-facing; you will produce executive-ready insights and materials while coaching teams to adopt modern, AI-enabled ways of working.

Main Responsibilities:

A. Strategy & execution performance

• Build and continuously improve monthly and quarterly BU performance scorecards, helping to surface risks, their root causes, and corrective actions.
• Operate a single source of truth for initiatives (charters, milestones, benefits, confidence levels), with crisp cadence, risk management, and escalation paths.

B. Transformation delivery & value creation

• Lead (or PM) cross-functional workstreams from problem definition to solution design and adoption; remove blockers and secure decisions quickly.
• Develop robust analyses and business cases (commercial, product, go-to-market, operational) that translate insights into prioritised actions.
• Partner with GMs and functional leaders to ensure accountability for outcomes, not just activity.

C. AI-led automation & analytics

• Identify automation opportunities across all processes you touch; prioritise by impact and feasibility.
• Design and deliver AI-enabled solutions using secure & compliant approaches.
• Build lightweight data pipelines and dashboards with engineering/analytics partners; measure adoption and ROI; harden successful MVPs into stable services.

D. Stakeholder management & communications

• Act as a trusted partner to BU GMs, Functional Leaders, Finance, Product, Sales, and People teams; run effective operating rhythms (weekly, monthly, quarterly).
• Produce crisp narratives supported by data and tailored to the audience — from operator-level actions to Executive-level forums.
• Model high standards of written communication, meeting hygiene, and decision logging.

Required Skills

• 3-5 years at a top-tier management consulting firm or equivalent high-performance environment, with a track record in strategy execution and operating improvement.
• Strong business acumen: ability to translate strategy into KPIs/OKRs, operating plans, and measurable outcomes.
• Analytical & technical capability:
• Advanced spreadsheet modelling and data storytelling.
• Proficiency with SQL and/or Python; hands-on experience with modern BI (e.g., Power BI/Tableau/Looker) and data-quality concepts.
• Demonstrable AI fluency: designing prompts and evaluation, calling LLM APIs, orchestrating workflows/agents, building RAG or automation MVPs, and measuring impact.
• Exceptional communication (written, verbal, and visual) with exec-ready materials and an ability to influence.
• Programme/project management excellence: multi-workstream planning, dependency management, risk/issue handling, and benefit tracking.
• Proven cross-functional collaboration and stakeholder management across time zones and cultures.

Desired Skills

• Experience in B2B SaaS, ERP, design/manufacturing software, or data-rich product businesses.

Working for us

At Cyncly, we call our team
OneCyncly
, a reflection of how we work together as one, united by our purpose:
powering businesses that bring spaces to life
. Our strength comes from our diversity of experiences, perspectives, and skills — and we thrive when we work together with openness, trust, and respect.

Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone — from every background — to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in —
come join us
.