Customer Service Representative

1 semana atrás

Braga, Braga, Portugal Careerxtra Tempo inteiro

Position: Customer Service Representative
Location: Braga, Portugal (Remote)
Employment Type: Fixed-term (6 months) with possibility of extension or permanent contract
Compensation: Base salary 

About the Role

We are looking for a Czech-speaking Customer Service Representative to join our remote team in Braga. In this role, you will be the first point of contact for customers, ensuring their inquiries are handled promptly and professionally. Your ability to deliver empathetic support and effective solutions will play a key role in maintaining customer satisfaction and loyalty.


Key Responsibilities

  • Respond to customer inquiries across phone, email, chat, and social media.

  • Ensure accurate and timely updates in internal systems.

  • Provide courteous, empathetic, and professional support in every interaction.

  • Resolve issues efficiently to support long-term customer engagement.

  • Collaborate with colleagues and leadership to achieve team objectives.

  • Share feedback on recurring challenges and propose process improvements.


Requirements

  • Native/fluent Czech (C2), both verbal and written.

  • Proficient in English (B2 minimum).

  • Previous experience in customer service is an advantage.

  • Strong communication skills across multiple channels.

  • Ability to follow procedures and handle technical inquiries with guidance.

  • Quick learner, adaptable to new tools and technologies.

  • Strong problem-solving, organizational, and multitasking skills.

  • Team-oriented with a proactive, detail-focused approach.

  • Willingness to adapt in a fast-paced, evolving environment.


What We Offer

  • Work schedule: Monday to Friday, 8:00 AM 5:00 PM.

  • Opportunity to work with a leading global travel & tourism brand.

  • Competitive salary with performance-based incentives.

  • Career growth and professional development within the BPO industry.

  • Supportive, collaborative, and multicultural work environment.

  • Access to exclusive travel perks and discounts.

  • And more

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