Customer Service Representative

2 semanas atrás

Braga, Braga, Portugal The lemon Consulting Tempo inteiro

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
  • Foster positive relationships by delivering prompt and courteous support.
  • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
  • Maintain a professional and empathetic approach in all customer interactions.
  • Work collaboratively with colleagues and leadership to achieve team objectives.
  • Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

  • Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)
  • Previous experience in customer service would be advantagous
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
  • Basic understanding of customer service principles and the ability to follow standard procedures.
  • Ability to handle technical inquiries and troubleshoot common issues with guidance.
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously.
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

  • Working schedule: Monday to Friday 8AM-5PM
  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more

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