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French Speaking Customer Advisor
2 semanas atrás
We are looking for a highly motivated French-Speaking Customer Advisor to join our growing team in Lisbon. In this role, you will be the primary point of contact for French-speaking customers, providing friendly, professional, and solution-oriented support. You will help customers by answering inquiries, solving issues, and ensuring they receive an outstanding experience at every interaction.
Whether you already live in Portugal or are planning to relocate, this is an excellent opportunity to develop your career in a vibrant international environment while living in one of Europe's most dynamic, sunny, and affordable capitals.
Key Responsibilities
Assist French-speaking customers through phone, email, chat, or other communication channels.
Provide accurate information, troubleshoot problems, and guide customers through solutions.
Maintain a high level of professionalism, empathy, and customer satisfaction in every interaction.
Work closely with internal teams to escalate or resolve more complex cases.
Keep detailed records of all customer contacts in the CRM system.
Follow company procedures, service-level guidelines, and quality standards.
Contribute to a positive team environment and share ideas for continuous improvement.
Stay updated on product knowledge, new features, and company policies to provide the best service possible.
Required Skills & Qualifications
Fluent in French (native level or C1 minimum).
Good command of English (B2 level or higher).
Strong communication skills with the ability to explain information clearly and effectively.
Customer-oriented mindset with patience, empathy, and attention to detail.
Basic computer skills and ability to learn new software quickly.
Ability to work on-site in our Lisbon office.
EU citizenship or valid work permit/residence documents allowing you to work in Portugal.
Preferred (Not Mandatory)
Previous experience in customer service, support, hospitality, or a related field.
Familiarity with CRM tools or contact center environments.
Interest in building a long-term career in customer experience or operations.
What We Offer
Competitive salary package with performance-based incentives.
Career growth opportunities in an international and fast-growing company.
Health and life insurance from day one.
A multicultural, friendly, and supportive work environment.
Relocation support for candidates coming from abroad, including:
Private room in a shared company apartment
Assistance with local administrative processes
Relocation guidance to help you settle in smoothly
Paid training and continuous professional development.
Company events, team-building activities, and other employee perks.
Why Join Us?
Joining our team means becoming part of a diverse, global organization that values innovation, teamwork, and customer satisfaction. You will have the opportunity to develop your skills, grow your career, and work with colleagues from all over the world—all while enjoying life in beautiful Lisbon.
If you are enthusiastic, customer-focused, and ready for a new adventure, we would love to hear from you
