Senior Collections Agent
Há 23 horas
Job Title: Senior Collections Agent - French Speaking
Location: Lisbon/Hybrid
Contract: Permanent - Full Time
About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
About the Role
As a Senior Collections Agent, you will be part of our newly formed Global collections team servicing 23 countries across the world chasing outstanding invoices. Alongside the everyday credit control tasks you will also support a team of credit controllers and be the point of escalation with any issues they may come across.
Main Responsibilities
- Manage a portfolio of Key accounts.
- High volume of chase calls and emails.
- Ledger review on a bi-monthly basis with escalation to account managers and SLT
- Support the team with collections queries.
- Meeting monthly targets and keeping bad debt to a minimum
- Manage the dunning process.
Required Qualifications and Experience
- Experience supporting a team.
- Experience being in a global collections role.
- Ability to deliver high level, accurate reporting.
- Proficient English and French language skills, any other language would be an asset.
- Ability to time manage and prioritize.
- Ability to work with a segregated team in different time zones.
- Use of Microsoft Office including Excel, Teams and PowerPoint.
- Attention to detail.
- Service oriented.
- Excellent communication skills.
Working for us:
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.
Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.
We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.
If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.
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