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French Client Advisor Conseiller Service Client Francophone Sur Site – Braga

3 semanas atrás

Braga, Braga, Portugal Jobsonboard Tempo inteiro


Summary

This full-time, on-site customer service role is based in Braga and offers a stable monthly salary starting from 880 EUR paid over 14 months, along with a meal allowance and local employment benefits. Working hours follow rotating schedules between 07:00 and 19:00 from Monday to Friday, with some roles including rotational weekends and two days off per week. Mandatory requirements include native-level or fluent French and a minimum B2 level of English. Candidates must already live in Braga or nearby areas or be able to relocate independently.

English 

We are hiring French-speaking Customer Service Advisors to join an international and people-focused service environment in Braga. This role is ideal for candidates who enjoy helping customers, value structured processes, and are looking for long-term employment with professional growth opportunities.

As a Customer Service Advisor, you will be responsible for supporting customers through multiple channels while ensuring a smooth, respectful, and solution-oriented experience. You will handle inquiries, provide guidance, and resolve issues by following clear procedures and service standards.

You will work in a supportive, multicultural team environment with access to paid training, continuous feedback, and skill development. This position offers exposure to international service standards and the opportunity to build a solid career in customer operations.

The role is fully on-site and suited to candidates who are reliable, communicative, and motivated to deliver high-quality service in every interaction.

Key Responsibilities

  • Respond to customer requests in French via phone, email, or chat

  • Deliver accurate information and resolve issues efficiently

  • Document customer interactions clearly and correctly

  • Follow service procedures and quality guidelines

  • Escalate complex cases when necessary

  • Contribute to customer satisfaction and team performance

Mandatory Requirements

  • Native-level or fluent French

  • English proficiency at B2 level or higher

  • Strong communication and interpersonal skills

  • Customer-oriented and problem-solving mindset

  • Basic computer skills

  • Flexibility to work rotating shifts

  • Residence in Braga or nearby areas, or independent relocation

Working Conditions and Benefits

  • Full-time, permanent employment

  • On-site working model in Braga

  • Rotational shifts between 07:00 and 19:00

  • Monthly salary paid over 14 months

  • Meal allowance and local benefits

  • Paid training and ongoing support

  • International and inclusive work environment

Française

Nous recherchons des Conseillers Service Client francophones pour un poste à temps plein sur site à Braga. Cette opportunité offre une stabilité professionnelle, un environnement international et des possibilités dévolution à long terme.

Dans ce rôle, vous serez en contact direct avec les clients et assurerez un service de qualité à travers différents canaux de communication. Vous traiterez les demandes, apporterez des solutions claires et veillerez à offrir une expérience client positive et professionnelle.

Vous rejoindrez une équipe multiculturelle, bénéficierez dune formation rémunérée et dun accompagnement continu. Ce poste est idéal pour les candidats souhaitant développer leur carrière dans le service client tout en travaillant dans un cadre structuré et collaboratif.

Responsabilités Principales

  • Gérer les demandes clients en français

  • Fournir des réponses précises et efficaces

  • Mettre à jour les dossiers clients avec rigueur

  • Respecter les procédures et standards de qualité

  • Collaborer avec les équipes internes

  • Contribuer à la satisfaction client

Exigences Obligatoires

  • Français courant ou niveau natif

  • Anglais niveau B2 minimum

  • Excellentes capacités de communication

  • Sens du service et esprit déquipe

  • Aisance avec les outils informatiques

  • Disponibilité pour horaires tournants

  • Résidence à Braga ou capacité de déménagement autonome

Conditions et Avantages

  • Contrat à temps plein

  • Poste sur site à Braga

  • Horaires tournants entre 07:00 et 19:00

  • Salaire versé sur 14 mois

  • Allocation repas et avantages locaux

  • Formation rémunérée

  • Environnement de travail international et inclusif