Customer Support Agent

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries

 Do you speak Catalan fluently and love helping people? Are you looking for a role where your rare skill is truly valued? This might be exactly what you've been waiting for.

We're hiring for one of the world's leading payment solutions and business technology providers.
Imagine a platform that lets a restaurant manage bookings, a retail store sell online, and a salon schedule appointments all in one place. That's what our client offers: a complete business operating system powering thousands of companies worldwide.

As a Customer Support Agent, you'll be the friendly, problem-solving partner that helps business clients make the most of the platform.

Your day-to-day will include:

• Supporting B2B clients in Catalan and English via phone, email, and chat
• Troubleshooting issues and guiding clients with tailored solutions
• Verifying account information and following compliance guidelines
• Delivering every interaction with empathy, professionalism, and excellence

• Because Catalan speakers are rare and your talent will make a true impact
• Join a diverse, international, and vibrant team where your voice matters
• Continuous learning and career growth opportunities
• A people-first, inclusive workplace where you can truly be yourself

• Fluency in Catalan and English (written and spoken)
• Strong communication skills and a genuine desire to help customers
• Organized, detail-oriented, and eager to learn
• Customer support experience is a plus, but not required

• Modern office environment with all the tools you need to succeed
• Comprehensive training and ongoing support to help you grow from day one
• Work in a multicultural team, with colleagues from across the globe
• The unique chance to use your Catalan skills daily, making you a rare and valued asset
• Team activities and a supportive culture that make coming to the office enjoyable 

 Relocation package included

• Your flight is on us – we'll get you safely to Portugal
• Warm welcome at the airport and help to settle in
• Comfortable accommodation in shared apartments
• Free Portuguese lessons to get you speaking like a local
• Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

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 Get to know Atlean World 

Atlean World will be your recruitment partner every step of the way. Think of us as your guide on this exciting journey.

 Your journey with us

A warm welcome
The moment you apply, one of our recruiters will reach out to you. We'll have a friendly chat, walk you through the role, and make sure you feel confident about what's ahead.

Your questions answered
Got doubts or curiosities? Ask away. Our recruiters are here to clear things up and give you a full picture of the opportunity.

Connecting you to the right place
Once you're excited and ready, we'll prepare you for the next steps and introduce you to our client. We're the bridge between your ambition and the career you're looking for.

Here for you, always
Our support doesn't stop with the introduction. We stay by your side throughout the process, ready to help with anything you need from clarifying details to giving guidance.

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After you apply, you will receive more detailed information about the opportunities available.
Please remember: your CV must be sent in English.

To join this journey, you should be a resident of a country within the European Union.

Ready for your next adventure?
Apply now with Atlean World and let's make it happen together