Croatian Technical Support Agent

1 semana atrás

Lisboa, Lisboa, Portugal CBT Tempo inteiro


Job Title: Croatian Technical Support Agent

Location: Lisbon, Portugal

Work Type: Hybrid / Onsite

Employment Type: Full-time

About the Role:

We're seeking a tech-savvy and customer-oriented Technical Support Agent (Croatian-speaking) to join our growing support team in Lisbon. You'll be providing technical assistance to Croatian-speaking users, helping them resolve issues, navigate product features, and ensure a seamless user experience.

This role offers the flexibility of working both onsite and from home, and it's ideal for someone who enjoys problem-solving, technology, and working in a multicultural environment.

Key Responsibilities:

  • Deliver first-line technical support to Croatian-speaking users via phone, chat, and email

  • Diagnose and resolve hardware, software, connectivity, and application-related issues

  • Guide users through troubleshooting steps and technical solutions

  • Accurately log interactions and solutions in the ticketing system

  • Escalate more complex issues to senior support teams when needed

  • Stay up to date with product updates, technical tools, and company procedures

  • Meet performance metrics such as resolution time, customer satisfaction, and quality standards

What You Bring:

  • Native or fluent Croatian (spoken and written)

  • Good level of English (B2 or above)

  • Previous experience in technical support, IT helpdesk, or similar role is an advantage

  • Excellent communication and interpersonal skills

  • Ability to explain technical concepts in a clear and simple way

  • Tech-savvy and confident working with Windows, macOS, mobile platforms, or SaaS tools

  • Proactive, detail-oriented, and a team player

What We Offer:

  • Competitive salary and performance-based incentives

  • Flexible hybrid work model (mix of office and remote work)

  • Comprehensive training and onboarding

  • Career development and internal growth opportunities

  • Modern office located in Lisbon, close to public transport

  • Private health insurance, meal allowance, and other employee benefits

  • Supportive and international work culture

  • Relocation support (if applicable) and regular team-building events

Working Hours:

  • Full-time: 40 hours/week

  • Rotational shifts may include evenings, weekends, or holidays depending on project requirements

How to Apply:

If you're excited to combine your technical skills with customer service in a dynamic and international setting, we'd love to hear from you Please submit your CV in English along with your availability.


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