Croatian Technical Support Agent

Há 3 dias


Lisboa, Portugal CBT Tempo inteiro

Job Title: Croatian Technical Support Agent Location: Lisbon, PortugalWork Type: Hybrid / OnsiteEmployment Type: Full-time About the Role: We're seeking a tech-savvy and customer-oriented Technical Support Agent (Croatian-speaking) to join our growing support team in Lisbon. You'll be providing technical assistance to Croatian-speaking users, helping them resolve issues, navigate product features, and ensure a seamless user experience. This role offers the flexibility of working both onsite and from home, and it's ideal for someone who enjoys problem-solving, technology, and working in a multicultural environment. Key Responsibilities: Deliver first-line technical support to Croatian-speaking users via phone, chat, and email Diagnose and resolve hardware, software, connectivity, and application-related issues Guide users through troubleshooting steps and technical solutions Accurately log interactions and solutions in the ticketing system Escalate more complex issues to senior support teams when needed Stay up to date with product updates, technical tools, and company procedures Meet performance metrics such as resolution time, customer satisfaction, and quality standards What You Bring: Native or fluent Croatian (spoken and written) Good level of English (B2 or above) Previous experience in technical support, IT helpdesk, or similar role is an advantage Excellent communication and interpersonal skills Ability to explain technical concepts in a clear and simple way Tech-savvy and confident working with Windows, macOS, mobile platforms, or SaaS tools Proactive, detail-oriented, and a team player What We Offer: Competitive salary and performance-based incentives Flexible hybrid work model (mix of office and remote work) Comprehensive training and onboarding Career development and internal growth opportunities Modern office located in Lisbon, close to public transport Private health insurance, meal allowance, and other employee benefits Supportive and international work culture Relocation support (if applicable) and regular team-building events Working Hours: Full-time: 40 hours/week Rotational shifts may include evenings, weekends, or holidays depending on project requirements How to Apply: If you're excited to combine your technical skills with customer service in a dynamic and international setting, we'd love to hear from you Please submit your CV in English along with your availability.



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