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Job Description Ready to start an exciting career abroad?We're looking for Croatian speakers to join a world-leading tech support team in beautiful Lisbon, Portugal. This is your chance to work with a global tech giant while living in one of Europe's sunniest and most vibrant cities. About the Company Our client is a global leader in Customer Experience Management, employing over 9,000 people from 82 nationalities. Providing services in 35 languages across 64 markets, they have been recognized eight times by the Great Place to Work Institute and four times by Exame Magazine as one of the best employers in Portugal. This role supports a leading American technology company known for its software, consumer electronics, and cloud-based services. Your Role – What You'll Do As a Technical Support Specialist, you'll be the first point of contact for enterprise customers, delivering exceptional tech support across phone and online channels. You'll: Take ownership of new support cases and resolve technical issues Assist enterprise clients, partners, and engineers Define issues clearly and gather relevant technical information Research problems and collaborate with internal teams when needed Escalate complex issues and act as a customer advocate Ensure compliance with Service Level Agreements (SLAs) Drive customer satisfaction by setting clear expectations and delivering on commitments What You'll Need Fluent Croatian and B2-level English (spoken and written) Excellent communication skills and a team-oriented attitude Willingness to relocate and embrace international experience Strong knowledge of Office 365, especially Exchange Online Preferred Qualifications Basic understanding of networking, authentication protocols (Kerberos, NTLM), and PowerShell Experience with: Office 365 Directory tools (DirSync, AD Connect) Microsoft Azure Active Directory DNS setup and troubleshooting Active Directory (FSMO Roles, Trusts, Sites, and Services) Network capture and analysis What's Offered Relocation support: Private room in a shared apartment (all bills + cleaning included) Flight refund and airport pickup Legal/tax/residency assistance Free annual flight home Competitive salary + performance bonus Private health insurance (after 6 months) Free Portuguese language courses and leisure activities (e.g., surfing, hiking) Intensive training and career development Multicultural team and international career opportunities Why Lisbon? Lisbon combines sun, sea, and culture in one of Europe's most desirable cities. With a Mediterranean climate, thriving nightlife, historical charm, and a relaxed lifestyle, Lisbon offers an unmatched quality of life. It's a tech hub with beautiful coastlines, great food, and friendly people—ideal for both work and play. Multilingual Jobs WorldwideWe are a leading multilingual recruitment specialist agency, connecting talent from across Europe with exciting opportunities. With offices in Oslo, Tallinn, Malaga, Malta, and Lisbon, we have helped over 3,000 people find their dream job with our 300+ partners in over 30 countries.
