Croatian-Speaking Help Desk Technician

Há 4 horas

Lisboa, Portugal Cbt Tempo inteiro

Job Title: Croatian-speaking Help Desk Technician Location: Lisbon, PortugalWork Type: Hybrid / OnsiteEmployment Type: Full-time About the Role: We're looking for a detail-oriented and proactive Help Desk Technician who is fluent in Croatian to join our team in Lisbon. In this role, you'll be the go-to person for troubleshooting and supporting users, ensuring that technical issues are resolved quickly and efficiently. You'll be part of a dynamic team that provides top-notch IT support to our internal and external users. Whether you prefer working from home or in the office, we offer the flexibility of a hybrid working model, combining the best of both worlds. Key Responsibilities: Provide technical support in Croatian (and occasionally in English) via phone, email, and remote troubleshooting tools Assist users with hardware, software, and network-related issues Troubleshoot and resolve technical problems, including system errors, software bugs, and hardware malfunctions Document technical issues and resolutions in the ticketing system (CRM) Offer training or guidance to end-users on how to use specific tools or solve common issues Collaborate with internal teams (IT, HR, Operations) to resolve more complex issues Maintain inventory of hardware, software, and other technical resources Follow best practices for data security, privacy, and system maintenance What You Bring: Fluent in Croatian (spoken and written) Proficient in English (B2 level or higher) Previous experience in help desk support or IT support Strong problem-solving and analytical skills Knowledge of Windows, macOS, and common office software Experience with network troubleshooting and remote desktop tools Excellent communication skills and a customer-focused attitude Ability to prioritize tasks and handle multiple issues at once Basic knowledge of ticketing systems (e.g., Zendesk, ServiceNow, or others) A team player who can also work independently What We Offer: Competitive salary + performance-based bonuses Flexible hybrid work model (mix of office and remote work) Health insurance and meal allowance Modern office located in Lisbon, easily accessible by public transport Career growth and internal mobility opportunities Ongoing training and professional development Supportive and inclusive team environment with colleagues from all over the world Working Hours: Full-time: 40 hours/week Shifts may include weekends or evenings depending on business needs

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