Croatian Customer Service Repesentative

Há 7 dias

Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro


Workster is partnering with a fast-growing international technology company to expand its Croatian-speaking Customer Service Team. The client provides a widely used digital platform that helps individuals and businesses create and manage their online presence. We are looking for empathetic, solution-focused Croatian Customer Service Representatives to deliver outstanding support across multiple channels and help users get the most from the platform.

Your Role

  • Respond to inbound customer enquiries via chat, email and phone in Croatian.

  • Provide accurate, timely and friendly support for product, billing and account-related questions.

  • Troubleshoot user issues on the platform, provide step-by-step guidance and propose solutions.

  • Escalate complex or technical issues to relevant teams and follow up until resolution.

  • Educate users about platform features and best practices to help them achieve their goals.

  • Maintain detailed records of customer interactions in the CRM system.

  • Collect and relay user feedback to product and development teams to improve the user experience.

  • Participate in training and coaching sessions to stay up to date with product updates and service standards.

Your Qualifications

  • Native-level Croatian and professional working proficiency in English (B2 or above).

  • At least 1 year of customer service or contact centre experience with a strong customer orientation (mandatory).

  • Excellent verbal and written communication skills in Croatian and English.

  • Experience with digital platforms, website builders, CMS or interest in digital marketing and web design is a plus.

  • Strong problem-solving skills, patience and the ability to remain calm under pressure.

  • Comfortable using CRM systems, ticketing tools and standard office software.

  • Ability to work independently, manage multiple tasks and prioritise effectively.

  • Stable job history and professional approach to work.

The Offer

  • Competitive base salary and benefits package aligned with experience.

  • Structured onboarding programme and paid training to ensure your success.

  • Private health insurance and other local benefits.

  • Weekday schedules with shifts covering early morning to late evening (detailed schedule provided during recruitment).

  • Modern office in a central location with a multicultural team; remote or hybrid options may be available depending on the role.

  • Opportunities for professional growth, internal mobility and on-the-job learning.

  • Work for a globally recognised digital platform and gain valuable experience for your CV.

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