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Amadeus Travel Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro


Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)

Employment Type: Full-time

If you have GDS experience and a passion for excellent B2B service, this is your opportunity to make a global impact.

What You'll Do (Your Responsibilities)

As a key expert and the primary point of contact for our Italian-speaking business clients, you will:

  • Personalized Support: Provide dedicated and personalized support to business travelers.
  • Problem Solving: Proactively resolve travel and technical issues, from simple queries to urgent emergencies.
  • Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
  • Continuous Improvement: Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
  • Client Relationships: Meet and exceed performance targets while building strong relationships with clients.
What We're Looking For (Your Profile)

To succeed in this role, the following qualifications are mandatory and essential:

  • Language Skills: Professional fluency in Italian (C1+) and English (C1+) is required.
  • GDS Experience: Proven experience in using GDS systems (Sabre, Amadeus, or Galileo is mandatory).
  • Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors.
  • Soft Skills: Metrics-driven, with excellent communication skills and a facility for collaboration.
  • Technical Knowledge: Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
  • Availability: Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM).
What You'll Get (Your Benefits)
  • Competitive salary + performance-based rewards
  • Comprehensive medical, dental & vision plans
  • Paid parental & bereavement leave
  • Mental health support
  • Commuter benefits & connectivity stipends
  • A dynamic, international team with career growth opportunities

Ready to elevate your career in corporate travel management?

Apply now and make an impact on a global stage