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Helpdesk
2 semanas atrás
We are looking for a
Helpdesk Technician (Junior/Pleno)
to join our IT support team. In this role, you will be responsible for providing technical support to end users, ensuring systems and equipment run smoothly, and contributing to a positive support experience.
If you have hands-on experience with IT support, enjoy helping people solve technical issues, and are comfortable working in collaborative environments, this opportunity is for you.
What you will do
Provide first and second-level technical support to end users (onsite and/or remote).
Diagnose and resolve hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, and peripherals.
Support Windows operating systems and standard productivity tools.
Register, track, and document incidents and service requests in ticketing systems.
Escalate complex issues to higher support levels when necessary.
Contribute to the creation and maintenance of technical documentation and FAQs.
Support the IT team with daily operational tasks.
What we are looking for
Mandatory
Up to
3 years of experience
in IT support or Helpdesk roles.
Solid knowledge of Windows operating systems and Microsoft Office.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
Experience with ticketing systems and user support.
Strong problem-solving skills and attention to detail.
Good communication skills and customer-oriented mindset.
Basic English skills (minimum B1 level).
Nice to have
Experience with Active Directory and user management.
Knowledge of remote support tools.
Basic knowledge of hardware troubleshooting.
IT-related certifications (e.g., ITIL, CompTIA A+, Network+).
Experience working in structured IT environments.
Location
On-site – Porto, Portugal
