Customer Support Representative

Há 12 horas

Lisboa, Lisboa, Portugal Solera Holdings, LLC. Tempo inteiro

Solera

Solera is a global leader in data, technology, and software solutions that manage and protect life's most important assets: our cars, homes, and digital identities. We are committed to delivering innovation and excellence to our customers worldwide through smart technology and exceptional service.

The Role

We are looking for a
Customer Support Representative
to join our on-site customer service team. The ideal candidate will be
autonomous
,
dynamic
,
proactive
, and
customer-centric
, with strong communication skills and the ability to thrive in a fast-paced, high-pressure environment. This individual will serve as the first point of contact for customers, providing exceptional support and ensuring a seamless experience across all interactions.

What You'll Do

  • Respond to customer inquiries via phone, email, or other communication channels with professionalism and empathy.
  • Troubleshoot and resolve customer issues efficiently while maintaining a positive customer experience. Inform the client about the status of property transference, payment and documentation needed.
  • Escalate complex issues to the appropriate departments while ensuring timely follow-up.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Identify opportunities to improve customer satisfaction and streamline service processes.
  • Collaborate with cross-functional teams to ensure continuous improvement and service excellence.
  • Adhere to company policies, procedures, and performance standards.

What You'll Bring

Education:
High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience:
Minimum 1–2 years of experience in customer service or technical support

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • High level of autonomy and accountability.
  • Ability to remain calm and professional under pressure.
  • Proactive attitude and willingness to go the extra mile for customers.
  • Competence with CRM tools and basic computer applications.

Personal Attributes

  • Customer-oriented with a passion for helping others.
  • Dynamic and adaptable to changing priorities.
  • Self-motivated and able to work independently.
  • Resilient under stress and able to maintain high performance in demanding situations.
  • Positive and team-oriented mindset.

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