Dutch-speaking Technical Support Agent in Lisbon, Portugal

2 semanas atrás

Lisboa, Lisboa, Portugal Worldwiders Tempo inteiro

Job Description

Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? The world's largest and most renowned search engine is in need of Dutch-speaking technical support professionals—take this opportunity to grow your career in tech while enjoying life in vibrant Lisbon, Portugal

Join our client's international team as a Technical Customer Advisor and be part of a fast-paced, multicultural environment supporting top-tier technology products. Benefit from a full relocation package and a dynamic career path with one of the most recognized names in outsourcing services.

About the company
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide

What will you do?

  • Handle inbound customer support in Dutch via phone, chat, and email

  • Assist with pre-sales, general inquiries, and technical issues

  • Address customer escalations and document case information accurately

  • Collaborate with technicians to resolve or close support tickets

  • Maintain internal ticketing systems in English

  • Promote customer satisfaction and uphold brand reputation

Candidate profile

  • Native-level Dutch (C2) and good English skills

  • Technical troubleshooting experience is a plus

  • Strong communication skills with ability to simplify technical topics

  • PC literacy, Google Docs, and Google Sheets proficiency

  • Familiarity with wireless troubleshooting

  • Patient, discreet, and up-to-date with IT trends

  • Self-motivated, proactive, and a team player

  • Must have an EU passport or valid residence permit

Employer offers

  • Competitive salary

  • Full relocation package

  • Long-term accommodation option

  • Private health insurance

  • Modern offices and facilities in Lisbon

  • Career growth opportunities and internal mobility

  • Discounts, events, and multicultural environment

About Lisbon
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.

Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

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