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Geospatial Support Engineer, EMEA
3 semanas atrás
Responsibilities
- Provide global, solution-oriented 1st and 2nd level customer and partner support for our Geospatial products with a focus on: GeoMedia Desktop, ERDAS IMAGINE, ERDAS Apollo and Spatial Modeler
- Collaborate closely with local support teams (1st level) from other countries/regions as well as the product development teams to provide timely solutions and workarounds for reported issues.
- Track support cases in our support system and actively manage your personal backlog of support requests.
- Conduct research into complex software-related issues and products to develop creative solutions that meet customer expectations.
- Actively contribute to the support community by answering posts, creating knowledgebase articles, and posting blog entries.
- Provide ongoing proactive maintenance by informing partners about known issues and offering solutions proactively, before partners encounter these issues.
- Establish and maintain cooperative and supportive relationships with partners and internal stakeholders.
- Identify cross-selling opportunities and training needs, and inform the responsible (Pre-) Sales Manager
Education / Qualifications
This position requires candidates with a broad educational background, technical skills, and experience in Geospatial Server environments, and IT in general
Education
- University degree with strong emphasis in Information Technology (e.g. Geoinformatics, Computer Science, IT or similar).
- Alternatively, a proven track record of at least 5 years of professional experience working with Geospatial Server solutions, as well as in designing and maintaining of complex client/server architectures
Experience
- Minimum 2 years of work experience in Geospatial environments
- Preference to candidates with experience working in virtual teams and cross-cultural environments.
Skills
Technical Skills:
- Excellent knowledge of Geospatial software solutions (GIS) and the principles of geospatial raster and vector data formats is required
- Experience with remote sensing technologies and raster data processing is required
- Excellent knowledge of the Hexagon SIG's Power Portfolio (GeoMedia Desktop, ERDAS Imagine, Spatial Modeler, etc.) is desirable
- Good knowledge of the Hexagon SIG's Geospatial Server product family (ERDAS Apollo, M.App Enterprise, GeoMedia WebMap) is an asset
- Proficiency in database systems such as Oracle, Microsoft SQL Server, and PostgreSQL
- Good knowledge of OGC standards like (WMS, WFS, WCS, OGC API, etc.) is required
- Strong understanding of client and server operating systems like Microsoft Windows 11 and Microsoft Windows Server is required while knowledge of Red Hat Enterprise Linux would be an asset
- Experience with application/web servers like IIS, Apache HTTP, and Apache Tomcat is desirable
- Good knowledge of OGC standards like (WMS, WFS, WCS, etc.) as well as XML technology (XSD/XSLT/XPath) is required
- Skills in programming languages such as Javascript/JSON, Python, C#, and .Net are desirable
Language Skills
- Fluent spoken and written English is a must while any additional EMEA language like Spanish, French, German or Arabic would be a plus
Profile
We are looking for talented candidates with the following characteristics:
- Strong analytical skills to diagnose and resolve complex technical issues with a customer-oriented approach to provide timely and effective support
- Creativity in developing workarounds and solutions to meet customer needs
- Excellent verbal and written communication skills to interact with customers and internal teams with the ability to explain technical concepts to non-technical users
- Patience and empathy when dealing with customer and partner issues
- Ability to effectively prioritize and execute tasks in a dynamic environment with little to no supervision.
- Ability to work closely with virtual local and global support teams, as well as product development teams
- Staying updated with the latest developments in geospatial technologies and software
- Exceptional understanding of the organization's goals and objectives
Willingness to travel within EMEA on an occasional basis (
About Hexagon
Hexagon is the global leader in enterprise software, empowering organizations to build a safer, more sustainable and efficient future. We transform complex data into actionable insights that drive smarter decisions, modernize operations and accelerate digital maturity across industries that matter most — public safety, defense, transportation, government, industrial facilities and physical security.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,800 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
- In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.
