Growth Product Manager – Retention

Location

Hybrid in Munich (minimum of 2 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are looking for a data-driven, execution-focused Growth Product Manager for Retention to operationalize our retention strategy and drive measurable improvements across churn reduction, retained ARR, and Net and Gross Revenue Retention.

This role is accountable for turning strategy into shipped product initiatives, owning day-to-day execution, experimentation, and performance tracking. You will work hands-on across the customer lifecycle, from early engagement and activation through cancellation prevention, payment recovery, and win-back, while operating at the intersection of product, data, and GTM execution.

This role is ideal for a PM who enjoys owning outcomes, moving fast, and collaborating deeply across functions.

Your Tasks

• Own the operational retention roadmap and backlog, translating strategy into clear problems, hypotheses, and shipped solutions.
• Drive measurable impact on churn rate, GRR, NRR, and retained ARR.
• Analyze behavioral, lifecycle, and revenue data to identify leading churn signals and high-impact opportunities.
• Partner with Data and Finance to ensure retention metrics are trusted, automated, and decision-ready.
• Design and deliver initiatives across onboarding improvements, in-product engagement, cancellation flows, discounting logic, payment recovery, and win-back.
• Own requirements, prioritization, delivery, and post-launch evaluation.
• Design and run experiments and A/B tests to validate retention hypotheses and optimize save rates and engagement.
• Use learnings to continuously refine retention mechanics and customer experiences.
• Work closely with Engineering and Design to deliver scalable retention solutions.
• Collaborate with Marketing, Customer Success, and RevOps to align product-led and GTM retention efforts.
• Monitor and report retention performance, experiment results, and insights to stakeholders.
• Contribute insights and ideas back into retention strategy discussions and quarterly planning.

You Bring

• 3+ years of experience as a Product Manager or Growth Product Manager in SaaS.
• Strong analytical mindset with experience working with product and revenue data.
• Proven ability to turn ambiguous problems into structured experiments and shipped outcomes.
• Experience working closely with Engineering, Design, Data, and GTM teams.
• Comfort operating in fast-paced environments with a strong bias toward execution and impact.
• Strong sense of ownership and accountability for outcomes.
• Structured problem solver who enjoys both analysis and delivery.
• Comfortable balancing operational execution with ideation and experimentation.
• Clear communicator who can align stakeholders and drive momentum.
• Data-driven decision maker with a pragmatic approach to testing and learning.

Nice to Have

• Experience in product-led growth environments.
• Hands-on experience owning retention, churn reduction, or lifecycle initiatives.
• Familiarity with subscription business models and retention metrics such as NRR and GRR.
• Experience with cancellation flows, pricing or discount experimentation, or payment recovery.
• Exposure to experimentation frameworks or feature flagging tools.

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we're happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

Some of our benefits

• Development Budget for every employee: 800,-EUR/ year
• Job-related Language Courses (English, German, Czech, Spanish etc.): 350,- EUR/ year
• Hybrid working policy and the possibility to take a workcation (90 days per year from a European country)
• Online yoga sessions
• Headspace App
• Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
• Gifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)
• Snacks, fruits, coffee and drinks in the office

About us

We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. They're the heart of our company and inspire us to do our best every day.

We strive to create a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential. We believe that our different backgrounds, experiences, and perspectives are our greatest strengths — so we are committed to building with them as we foster innovation and drive our success.

We recognize that this is an ongoing journey. We commit to listening and to continuous learning, growth, and improvement. By embracing DEI principles, we will create a more just and equitable society, and we are proud to play our part in making this vision a reality.

We are #BetterTogether.

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