Content Moderator

1 semana atrás

Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speaking Content Moderator for their office in Lisbon.  

Position: Content Moderator

Location: Lisbon, Portugal 

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

  • Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
  • Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
  • Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
  • Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
  • Identified and escalated issues through proper internal channels, adhering to company protocols

REQUIREMENTS:

  • Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
  • Solid understanding of e-commerce platforms and industry practices
  • Able to manage high workloads and maintain performance during peak promotional periods
  • Strong customer service skills with empathy, effective communication, and balanced decision-making

BENEFITS:

  • Working schedule: Monday - Sunday, 24/7 rotating shifts
  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more

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