Customer AI Engineer

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world's leading enterprises.

We're on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren't generic copilots. They're fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we're scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Account Management Organization Mission

You will be part of the Account Management organization, focused on post-sales delivery and customer success. Customer AI Engineers are dedicated to driving ARR by delivering on technical outcomes within existing accounts and building AI workflows that accelerate adoption, deliver high quality multi-lingual content, and create lasting value from their Smartcat investment

You will work closely with the Account Delivery team to deliver complex strategic accounts, with Solutions Engineers to capture requirements and discover pain points, and with Product & Engineering to shape platform capabilities based on real-world customer needs. Your mission is to translate customer goals into working solutions — configuring integrations, designing prompts and AI agents, and managing technical delivery to achieve sustained value.

Customer AI Engineers are uniquely positioned to influence both the customer's operational success and Smartcat's product evolution, ensuring our platform remains ahead of the market and continues to drive transformation in localization and AI workflows.

What you will be doing:

As an Customer AI Engineer at Smartcat, you will be responsible for ensuring customers achieve measurable outcomes and lasting value from their Smartcat deployment. In this role, you will:

• Onboard future state workflows — Assess customer pain points and workflows and design optimized Smartcat platform deployment to maximize ROI. Onboard diverse users to ensure they can apply the platform effectively to influence their operations.
• Design AI Agents & skills — Create and iterate base prompts, chains of thought, and platform agent skills to meet future state customized workflows for the business outcomes they are looking to achieve. Can build, manage, troubleshoot end to end API workflows with customer systems and Smartcat platform.
• Build & Configure — Identify content sources and set up AI agents, workflows, and end-to-end processes that support seamless onboarding and operational efficiency. Act as the technical lead for higher-level integrations with platforms like Drupal, AEM, SFCC, and other enterprise systems.
• Own Technical Outcomes — Serve as the primary point of contact for Smartcat's strategic accounts, ensuring translation results that deliver the expected quality. Submit bugs, feature requests to customize our brand new platform with customer needs.
• Collaborate Cross-Functionally — Work with GTM teams to gather scope and conduct pain discovery, and with Product & Engineering to identify feature gaps and propose enhancements.
• Leverage Linguistic Expertise — Apply linguistic principles to enforce consistency and quality standards across diverse customer implementations. Identify opportunities across accounts to develop reusable skills, prompts, and features that accelerate value for multiple customers.
• Lead Project Management & Executive Communication — Manage technical projects and stakeholder alignment by overseeing timelines, milestones, and challenges, while translating complex solutions into clear, actionable recommendations for audiences ranging from technical teams to C-suite executives.
• Platform Demonstration - Build and deliver demonstrations to new and existing teams to showcase pain-workflow functionality.

What we're looking for:

• BS/MS in engineering, analytics, or a related field with 3+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
• Experience with REST APIs, Github, AI SaaS workflows, enterprise change management, and technical solution design, integrations.
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs.
• Excellent communication skills with experience presenting to both technical and executive audiences.
• Strong negotiation, influencing, and client relationship management skills. Proven ability to deliver post-sale support, training, and adoption initiatives.
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach.
• Willingness to travel up to 40%.

Why joining Smartcat might be your best move so far

• Fully remote team
  We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan.
• Be part of an AI Native Organization
  We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you'll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
• Innovating a $100 Billion industry
  Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.
• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn't for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. 
• Smartcat Culture: Where Diversity Meets High Performance
  At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

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