remote german custermor service agent portugal

2 semanas atrás

Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Job Offer: German-Speaking Customer Service Representative Remote (Rent-a-Car Company)

Location: Remote (based in Portugal)
Start Date: 15/05
Languages Required: Fluent German (spoken & written), good English for internal communication
Contract: Full-time
Salary Package:

  • 1,030/month, paid 14 times per year

  • 10/month performance bonus (120/year)

  • 30/month complexity bonus

Working Hours:

  • Monday to Friday: 07:00 20:00 (rotational shifts)

  • Saturday: 08:00 16:00

  • Sunday: 08:00 17:00

  • Days Off: 2 rotational days off per week

About the Role

Join a leading international rent-a-car company as a Remote Customer Service Representative, assisting German-speaking clients. Youll help with bookings, inquiries, and customer concerns all while working from home in Portugal.

Your Responsibilities

  • Handle customer interactions via phone, email, and chat

  • Assist with car reservations, changes, and issues

  • Provide policy information and solutions in a professional manner

  • Follow internal procedures and escalate when necessary

  • Deliver excellent customer satisfaction and meet quality KPIs

Your Profile

  • Fluent in German (spoken and written) required

  • Good level of English for training and internal use

  • Experience in customer service is an asset

  • Strong communication and problem-solving skills

  • Comfortable working rotating shifts, including weekends

  • Home office setup with stable internet connection

What We Offer

  • 1,030/month base salary (×14 months)

  • 30/month complexity bonus

  • 10/month performance bonus

  • 100% remote work within Portugal

  • Paid training and onboarding

  • International, supportive work environment

  • Career development opportunities in a recognized travel brand

Interested? Lets get started
Send your CV to:
Start your journey with us on 15th May


you get a performance bonus and complexity bonus

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