CRM Specialist

1 dia atrás

Lisboa, Lisboa, Portugal Volkswagen Financial Services Portugal Tempo inteiro

About the job:

Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

The CRM Specialist is mainly responsible for supporting the Customer Relationship Management operations and ensuring data accuracy and process efficiency in the following tasks:

  • Managing and updating customer records and related entities in the CRM system;
  • Creating and maintaining workflows, campaigns, and segmentation lists;
  • Extracting and analyzing CRM data for reporting and performance tracking;
  • Preparing dashboards, reports, and presentations for management;
  • Monitoring data quality and compliance with internal standards;
  • Supporting integration between CRM and other business systems;
  • Providing assistance to the marketing and sales teams for CRM-related activities;
  • General statement: Keeping the team updated on CRM best practices and market trends.

We believe that the right profile for this job should have / be:

  • Proactive profile (mandatory)
  • Communication skills (mandatory)
  • Organizational skills (mandatory)
  • English proficiency (mandatory)
  • Interpersonal skills (mandatory)
  • Data processing skills (mandatory)
  • Intermediate/advanced Excel skills (mandatory)
  • Knowledge of Office 365 (preferred)
  • Immediate availability required

What we Offer:

  • Long-term contract.
  • Competitive package including private health insurance, life insurance and meal allowance (pay by meal card).
  • Bonuses and benefits depending on performance
  • Schooling allowance and pension scheme
  • Incredible and unique annual company events
  • Opportunity to work on an international project and be part of multicultural and multidisciplinary team
  • Solid performance evaluation and career management methodologies
  • Continuous training – technical and behavioral development

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