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ServiceNow Functional Consultant

3 semanas atrás

Lisboa, Lisboa, Portugal Tata Consultancy Services Tempo inteiro

Are you a
ServiceNow Functional Consultant
seeking a
new interesting challenge
?

If your answer is yes, it's your lucky day so keep reading,
it can be just what you're looking for


WHAT WE ARE LOOKING FOR IN YOU?

  • 3 to 5 years of experience as a ServiceNow Functional Consultant or Business Analyst.
  • Strong knowledge of ITIL processes and ITSM best practices.
  • Hands-on experience configuring ServiceNow modules (Incident, Problem, Change, Service Catalog).
  • Ability to translate business requirements into functional specifications.
  • ServiceNow Certified System Administrator (CSA) required; ITIL Foundation certification preferred.
  • Excellent communication and stakeholder management skills.


HOW WILL YOUR DAILY JOB BE?

  • Work closely with business stakeholders to gather and analyze requirements for ServiceNow implementations.
  • Configure ServiceNow modules (ITSM, Incident, Problem, Change, Service Catalog) without heavy coding.
  • Define workflows, SLAs, and business rules aligned with ITIL best practices.
  • Conduct workshops and training sessions for end-users and administrators.
  • Prepare functional documentation, process flows, and configuration guides.
  • Support UAT and ensure successful deployment of ServiceNow solutions.
  • Collaborate with technical teams for complex customizations and integrations.


WHERE AND WHEN?

  • Workplace: Lisbon + hybrid work
  • Work Schedule: 9AM to 6PM


WHAT WE CAN OFFER YOU?

  • Permanent contract
  • Pay and benefits
    -
    Competitive salary
    and a
    flexible compensation plan
    adapted to your needs (Ticket restaurant plan + Health Insurance).
  • Opportunity knocks
    - Being a part of a growing company, we want to support your path with a
    career development plan
    and
    annual performance-based compensation reviews
    .
  • Learn as you grow
    - Starting with a fantastic
    onboarding program
    , TCS has
    robust learning platforms
    that will allow you to learn and grow personal as professionally.
  • Bring your buddy
    - If
    you have referred a friend for an open position
    under the BYB Scheme and
    she/he
    is hired
    you'll receive a
    very attractive
    cash award.
  • Connect globally
    - Work with
    people from all over the world
    . You can feel the
    multicultural workforce
    .
  • And so on
    -
    Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events...
    This has only just begun


WHO ARE WE?

Tata Consultancy Services (TCS)
is an
Information Technology (IT) company
founded in 1968, being part of the
Tata Group
.

With a presence in
55 countries
and over
600,000 employees
, TCS is recognized as the
#1 Employer in Europe by the Top Employers Institute

In our portfolio of services, we have
information technology services
,
asset-based solutions
,
global consulting
,
engineering and industrial services
,
digital solutions and services
,
application maintenance and development
,
quality assurance and testing services
,
IT infrastructure
and
BPS

We stand out for our
experience
,
reliability
,
passion
,
confidence
,
creativity
and
skills

WELCOME, WE ARE WAITING FOR YOU