Customer Success Manager

About AUTOMAISE

AUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced
Customer Success Manager
to join our team. This role involves fostering strong client relationships, ensuring client satisfaction, and helping clients fully leverage AUTOMAISE's AI customer care automation solutions.

Are you passionate about maximizing customers' satisfaction? Then this is for you

Responsibilities

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique business needs and objectives.
• Collaborate closely with cross-functional teams, including Sales, Product, Delivery, and Support, to ensure seamless implementation, onboarding, and ongoing support for clients.
• Proactively engage with clients to identify opportunities for expansion, upselling, and cross-selling of products and services to drive revenue growth. Be a revenue stream
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.
• Monitor client usage and performance metrics, analyze data to identify trends and areas for improvement, and provide actionable insights to optimize their experience.
• Act as a trusted advisor to clients, offering guidance, best practices, and strategic recommendations to maximize the value they derive from our AI solutions.
• Lead regular check-in meetings, business reviews, and training sessions with clients to ensure alignment, address concerns, and drive adoption and satisfaction.
• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Stay up-to-date on industry trends, competitive landscape, and emerging technologies to continuously enhance our customer success strategies and offerings.

Requirements

• Bachelor's degree in Business, Marketing, Communications, Computer Science, or related field.
• Proven track record of 3+ years in a customer-facing role, preferably within the SaaS, technology, or AI industry, with a focus on customer success, account management, or consulting.
• BPO experience and/or knowledge is a plus.
• Strong understanding of customer relationship management principles and practices, with experience in managing and retaining enterprise-level clients.
• Excellent communication skills, with the ability to articulate complex ideas clearly and concisely and build rapport with stakeholders at all levels of an organization.
• Analytical mindset with proficiency in data analysis, reporting, and interpreting metrics to drive strategic decision-making and optimize customer outcomes.
• Demonstrated ability to navigate complex organizational structures, influence key stakeholders, and drive consensus across multiple teams.
• Self-motivated, results-oriented individual with a passion for delivering exceptional customer experiences and exceeding client expectations.
• Experience working in a fast-paced startup environment or agile development environment is a plus.
• Knowledge of customer care automation, AI technologies, and customer support best practices is highly desirable.
• Portuguese and English are mandatory. Spanish will be a plus.

Why Join Us?

By joining our team, you'll have the opportunity to work on cutting-edge projects and make a significant impact on our clients' success. We offer a supportive environment where innovation and initiative are valued. Our comprehensive benefits package supports work-life balance and includes competitive compensation, health programs, and flexible working arrangements.