Arabic Customer Consultant

Há 3 dias

Lisboa, Lisboa, Portugal Cloudheight Solutions Tempo inteiro

On-site in Lisbon | Social Media | B2B Advertiser Support
We are hiring an Arabic-speaking Customer Service Specialist to support advertisers of a leading global Social Media platform. We want someone with solid experience in paid campaign management, strong troubleshooting skills, and the drive to elevate the advertiser experience from day one.

Key Responsibilities

  • Proactively identify and implement service improvements to enhance the overall user experience.
  • Handle end-to-end product troubleshooting and customer support across email and chat channels.
  • Take full ownership of advertiser queries, collaborating with in-house Product Operations and Engineering teams to resolve technical, generic, or product-related issues.
  • Ensure high customer satisfaction through clear and consistent communication during the entire case lifecycle.
  • Meet and exceed service levels across all channels, ensuring best-in-class productivity and fast resolution times.
  • Partner with internal technical specialists to educate advertisers on product features, best practices, and common issue types.

Requirements

  • Mandatory experience in paid campaign management.
  • Degree in Marketing or a related field.
  • Proven experience in Digital Marketing.
  • Previous experience in a Contact Centre or service program within an AdTech company.
  • Strong familiarity with Social Media platforms and basic understanding of digital advertising.
  • Strong customer service orientation.
  • Ability to work independently and collaboratively.

Compensation

  • Base salary: 915€
  • Complexity Bonus: 200€ (paid over 11 months)
  • Meal Allowance: 7.23€ net per working day
  • Transport Allowance: 20€ per month

Work Schedule
Initial Schedule

  • Monday to Sunday – 07:00 to 19:00
  • Shifts: 07:00–16:00 or 10:00–19:00

Later Stage (date To Be Confirmed By The Client)

  • 24/7 operation – rotating shifts
  • 2 rotating days off

Skills: arabic,campaign management,social media,troubleshooting,customer

  • Arabic-Speaking Customer Support

    2 semanas atrás

    Lisboa, Lisboa, Portugal Workster Jobs Tempo inteiro

    Are you looking to launch your career in the vibrant city of Lisbon? We are seeking passionate, Arabic-speaking professionals to join our international Customer Support team within the fast-paced Fintech sector. This is a full-time, on-site position designed for individuals committed to delivering outstanding service and supporting users worldwide. If you...

  • Hiring Arabic-Speaking Customer Advisors Lisbon

    1 semana atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Hiring Arabic-Speaking Customer Advisors Lisbon Start date: 26th June 2025 Location: Lisbon (on-site) Rotating shifts 24/7 Native Arabic + Good English Candidates must be living in Portugal and from Egypt, Jordan or UAE Interested? Send your CV in English to or WhatsApp

  • Arabic Advertiser Support Consultant – Social Media

    Há 20 horas

    Lisboa, Lisboa, Portugal Cloudheight Solutions Tempo inteiro

    On-site | Lisbon, PortugalWork Model:100% On-siteDomain:Social Media Advertising | B2B Advertiser SupportRole OverviewWe are hiring anArabic-speaking Advertiser Support Consultantto support business clients of aleading global social media platform.This role is designed for professionals with hands-on experience inpaid digital campaignswho can combine...

  • Ads Customer Consultant with Arabic in Lisbon

    1 semana atrás

    Lisboa, Lisboa, Portugal Cloudheight Solutions Tempo inteiro

    On-site in Lisbon | Social Media | B2B Advertiser SupportWe are hiring an Arabic-speaking Customer Service Specialist to support advertisers of a leading global Social Media platform. We want someone with solid experience in paid campaign management, strong troubleshooting skills, and the drive to elevate the advertiser experience from day one.Key...

  • Arabic speaker Advertiser Support Consultant

    Há 20 horas

    Lisboa, Lisboa, Portugal Cloudheight Solutions Tempo inteiro

    On-site in Lisbon | Social Media | B2B Advertiser SupportWe are hiring an Arabic-speaking Customer Service Specialist to support advertisers of a leading global Social Media platform. We want someone with solid experience in paid campaign management, strong troubleshooting skills, and the drive to elevate the advertiser experience from day one.Key...

  • Arabic Customer Advisor

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious...

  • Marketing Customer Support Specialist – Arabic Speaking

    Há 20 horas

    Lisboa, Lisboa, Portugal PerceptaLyn Tempo inteiro

    Location:Lisbon, Portugal –On-siteWorking Schedule:Phase 1 (Initial Period):Monday to Sunday12-hour coverage window: 07:00 – 19:00Shift options:07:00 – 16:0010:00 – 19:00Days Off: 2 rotational daysPhase 2 (At a later date – TBC by client):24/7 rotational shifts, Monday to SundayDays Off: 2 rotational daysRole Overview:As aMarketing Customer Support...

  • Arabic Speaking Marketing Customer Support Specialist

    Há 3 dias

    Lisboa, Lisboa, Portugal CallForTalents Tempo inteiro

    Arabic (Egypt, Jordan and UAE) Speaking (Social Media & B2B Support)Location:Lisbon, Portugal (On-site)Contract Type:6-month contractStart:ASAPWork Model:Onsite onlyAbout The RoleWe are looking for aArabic-speaking Customer Service Specialistto support our client'sB2B advertiserson one of the world's leading social media platforms.You will be responsible for...

  • Arabic Speaking Marketing Customer Support Specialist

    Há 6 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Arabic (Egypt, Jordan and UAE) Speaking (Social Media & B2B Support)Location: Lisbon, Portugal (On-site)Contract Type: 6-month contractStart: ASAPWork Model: Onsite onlyAbout the RoleWe are looking for a Arabic-speaking Customer Service Specialist to support our client's B2B advertisers on one of the world's leading social media platforms.You will be...

  • B2B Advertiser Support Consultant – Arabic Speaker

    2 semanas atrás

    Lisboa, Lisboa, Portugal Cloudheight Solutions Tempo inteiro

    On-site in Lisbon | Social Media | B2B Advertiser SupportWe are hiring an Arabic-speaking Customer Service Specialist to support advertisers of a leading global Social Media platform. We want someone with solid experience in paid campaign management, strong troubleshooting skills, and the drive to elevate the advertiser experience from day one.Key...