Cash Management Solutions Implementation Manager

About The Job

• The Cash Management Solutions Implementation Manager mission is to guarantee the delivery of Cash Management services to an assigned portfolio of clients, ensuring E2E accountability for advisory, implementation, maintenance and support while protecting the interests of the client and the bank

Your Main Activities Are

• Be responsible for the setup of the Cash Management solutions of the assigned client portfolio, proactively proposing solutions and anticipating client needs
• Complete all the project phases, from scoping of the Cash Management solution to the implementation of standard and complex solutions, maintenance and support
• Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising
• Ensure training of clients on the implemented solutions
• Ensure clients' satisfaction during the whole implementation, post-implementation and maintenance processes
• Follow-up incident resolution, analysis of client's feedback and actions to implement and ensure complaints are properly managed
• Follow the internal control framework to ensure reliability and traceability of the work done
• Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools

Profile And Skills To Success

• Bachelor's degree in Economics, Finance or Accounting
• Up to 2 years of relevant experience in Banking and Financial Operations, Project Management and Consulting or Client Management
• Fluent (C1-C2) level of English
• Organisational skills
• Client focused
• Skills in Office pack (namely in Excel)

Why joining BNP Paribas?

• Leading banking institution

Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe

• International reach

The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:

• Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients.
• Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses
• Investment & Protection Services (IPS) combines a unique continuum of products and services across protection, saving, investment and real estate including specialised businesses offering a wide range of savings, investment and protection services
• Our presence in Portugal

In Portugal since 1985, BNP Paribas today has more than 9.220 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 centres of expertise providing value-added services to various countries where the BNP Paribas Group also operates.

• Diversity and Inclusion commitment

BNP Paribas ´ambition Is To Cultivate An Open And Responsive Environment For All That Encourages Collaboration And Interaction. We Demonstrate Our Commitment By Actively Contributing To The Group's Diversity And Inclusion Strategy And Goals, In Line With The United Nations Sustainable Development Goals. As Part Of Our Local Corporate And Social Responsibility – Diversity & Inclusion Strategy, BNP Paribas Portugal Is Committed To

• Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees
• Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employee's participation, creating space for different voices to be heard.

To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.

• Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.

• Commitment towards work/life balance

Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees' wellbeing and promote a culture of good integration between work and personal life.

To find out more on why you should join BNP Paribas please read our Employee Value Proposition and our Career path page.

To find out more on why you should join BNP Paribas visit

• Please note that only applications submitted in English will be considered.
• In case you are selected for this role, further documentation will be requested to support your hiring process.