Application Support Engineer
Há 3 dias
Estamos à procura de um
Application Support Engineer
para integrar a nossa equipa de suporte aplicacional. Nesta função, serás responsável por garantir a estabilidade, desempenho e qualidade das aplicações em ambiente produtivo, assegurando um suporte eficiente aos utilizadores e contribuindo para a melhoria contínua dos sistemas.
Se tens gosto por resolver problemas, trabalhar próximo dos utilizadores e atuar em ambientes críticos e dinâmicos, esta oportunidade é para ti.
O que vais fazer
- Prestar suporte aplicacional em ambiente produtivo, garantindo o cumprimento dos KPI's definidos.
- Atuar em funções de suporte de 1ª, 2ª e 3ª linha.
- Investigar e analisar logs e código fonte para identificação e resolução de bugs e incidentes.
- Gerir e resolver incidentes de produção de forma eficaz e atempada.
- Monitorizar aplicações e infraestrutura, assegurando o cumprimento dos SLA's.
- Manter uma comunicação proativa com os utilizadores sobre o estado dos incidentes.
- Garantir o correto acompanhamento e follow-up de incidentes e problemas.
- Contribuir para a automação e melhoria contínua das aplicações.
- Criar e manter documentação técnica e funcional dos projetos e aplicações.
- Promover a satisfação dos utilizadores através de soluções eficazes e eficientes.
O que procuramos
Obrigatório
- Formação académica em Informática, Engenharia, Sistemas de Informação, Economia, Finanças ou área similar.
- Experiência ou forte interesse em funções de suporte aplicacional, preferencialmente em 3ª linha.
- Excelente capacidade de análise, debugging e resolução de problemas.
- Capacidade de trabalhar em ambientes dinâmicos e de alta pressão.
- Forte sentido de responsabilidade, empatia e ownership sobre os incidentes.
- Boas competências de comunicação e relacionamento interpessoal.
- Capacidade de propor e implementar melhorias de processo.
- Experiência comprovada em
SQL e PL/SQL
. - Conhecimentos de linguagens orientadas a objetos.
- Conhecimentos básicos de conceitos financeiros.
- Fluência em
inglês
(falado e escrito).
Valorizado
- Experiência com bases de dados
Oracle, IQ, ASE ou Hive
. - Conhecimentos em
VBA, SQL Workbench, GitLab, BitBucket, Control-M, CFT, Jenkins, Kafka, Big Data e Unix
. - Familiaridade com
ITIL
. - Experiência com
Jira e Confluence
. - Conhecimentos de
francês
.
Localização
Hybrid, Porto 2 x no escritório por semana
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