Application Support Engineer

Há 3 dias


Porto, Porto, Portugal Smart Consulting Tempo inteiro

Estamos à procura de um
Application Support Engineer
para integrar a nossa equipa de suporte aplicacional. Nesta função, serás responsável por garantir a estabilidade, desempenho e qualidade das aplicações em ambiente produtivo, assegurando um suporte eficiente aos utilizadores e contribuindo para a melhoria contínua dos sistemas.

Se tens gosto por resolver problemas, trabalhar próximo dos utilizadores e atuar em ambientes críticos e dinâmicos, esta oportunidade é para ti.


O que vais fazer

  • Prestar suporte aplicacional em ambiente produtivo, garantindo o cumprimento dos KPI's definidos.
  • Atuar em funções de suporte de 1ª, 2ª e 3ª linha.
  • Investigar e analisar logs e código fonte para identificação e resolução de bugs e incidentes.
  • Gerir e resolver incidentes de produção de forma eficaz e atempada.
  • Monitorizar aplicações e infraestrutura, assegurando o cumprimento dos SLA's.
  • Manter uma comunicação proativa com os utilizadores sobre o estado dos incidentes.
  • Garantir o correto acompanhamento e follow-up de incidentes e problemas.
  • Contribuir para a automação e melhoria contínua das aplicações.
  • Criar e manter documentação técnica e funcional dos projetos e aplicações.
  • Promover a satisfação dos utilizadores através de soluções eficazes e eficientes.


O que procuramos

Obrigatório

  • Formação académica em Informática, Engenharia, Sistemas de Informação, Economia, Finanças ou área similar.
  • Experiência ou forte interesse em funções de suporte aplicacional, preferencialmente em 3ª linha.
  • Excelente capacidade de análise, debugging e resolução de problemas.
  • Capacidade de trabalhar em ambientes dinâmicos e de alta pressão.
  • Forte sentido de responsabilidade, empatia e ownership sobre os incidentes.
  • Boas competências de comunicação e relacionamento interpessoal.
  • Capacidade de propor e implementar melhorias de processo.
  • Experiência comprovada em
    SQL e PL/SQL
    .
  • Conhecimentos de linguagens orientadas a objetos.
  • Conhecimentos básicos de conceitos financeiros.
  • Fluência em
    inglês
    (falado e escrito).

Valorizado

  • Experiência com bases de dados
    Oracle, IQ, ASE ou Hive
    .
  • Conhecimentos em
    VBA, SQL Workbench, GitLab, BitBucket, Control-M, CFT, Jenkins, Kafka, Big Data e Unix
    .
  • Familiaridade com
    ITIL
    .
  • Experiência com
    Jira e Confluence
    .
  • Conhecimentos de
    francês
    .


Localização

Hybrid, Porto 2 x no escritório por semana



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