Customer Experience Manager

2 semanas atrás

Porto, Porto, Portugal Nox Medical Tempo inteiro
What You'll Do
  • Guide and mentor a team of technical specialists, fostering professional growth and a collaborative spirit.
  • Ensure the timely and high-quality resolution of complex customer issues through effective workload management and hands-on technical support.
  • Partner with distributors and first-level teams to deliver seamless case handling and exceptional customer experiences.
  • Lead governance for advanced support, maintaining consistent processes, documentation, and traceability across regions.
  • Collaborate with R&D and Product Development to resolve escalations and drive continuous improvements to products and processes.
  • Lead governance for 2nd-level support and collaborate with 1st and 3rd level support teams to align processes, documentation standards, and traceability across all support levels.
  • Develop and share technical documentation, training materials, and best practices that enhance global knowledge and capability.
  • Ensure all support activities meet medical device quality and regulatory standards, contributing to ongoing compliance initiatives.
What You Bring
  • Education in technology or equivalent practical experience required.
  • Strong background in customer support, technical service, or engineering roles.
  • Strong analytical, problem-solving, and documentation skills.
  • Experience in a regulated environment (medical device or healthcare preferred).
  • Excellent verbal and written communication skills in English.
  • Demonstrated service mindset and solution-oriented thinking.

Why Join Us

At Nox, you'll be part of a diverse, mission-driven team improving health and quality of life through sleep. We offer a collaborative environment where your ideas matter and your expertise helps drive meaningful impact — one night's sleep at a time.

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