Dutch Customer Advisor in Lisbon

1 semana atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Grow Your Career in Customer Advisor Excellence

Do you enjoy helping others and turning questions into positive experiences? We're looking for a customer-first Customer Advisor to join a dynamic team. If you thrive in a fast-paced environment and solve problems with empathy, clarity, and professionalism, this role could be a great fit.

Role Overview:

As a Customer Advisor, you'll be the key point of contact for users, supporting them through channels like email, chat, and social platforms. Whether it's account access, billing queries, or technical troubleshooting, your goal is to keep the customer journey smooth and high quality from start to finish.

Key Responsibilities:

  • Provide friendly, effective support across multiple communication channels

  • Assist with account creation, password recovery, billing inquiries, and identity verification

  • Troubleshoot technical issues accurately and keep users informed throughout the process

  • Deliver a consistent, respectful, and customer-focused experience in every interaction

  • Log and document cases correctly while following internal procedures and guidelines

  • Work closely with internal teams to improve processes and raise support quality

  • Share insights and suggestions to enhance customer experience and service delivery

Requirements:

  • Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

  • Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
  • Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
  • Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

  • Onsite Work: Engage and grow in a collaborative office environment

  • Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let's connect

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