Executive - Client Services

2 semanas atrás

Lisboa, Lisboa, Portugal Vista Tempo inteiro

Job Profile
At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

For over 20 years, we have been delivering world-class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in fast-paced environments, are excellent team-players, enjoy problem-solving, and want to grow their career in customer service, operations, or leadership.

Your Responsibilities
As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

  • Your responsibilities will include:
  • Managing client requests and bookings with precision and efficiency.
  • Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
  • Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
  • Anticipating challenges, resolving issues, and keeping clients informed at all times.
  • Coordinating across multiple teams to deliver seamless, end-to-end service.
  • Building trusted relationships with high-profile clients through clear, professional communication.
  • Taking ownership of complex situations and ensuring the best possible outcome.
  • The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.

Required Skills, Qualifications, And Experience

  • Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
  • Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
  • Strong communication skills, with excellent written and spoken English.
  • The ability to stay calm, accurate, and solutions-focused under pressure.
  • A collaborative mindset and genuine passion for delivering exceptional service.
  • Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

We are as committed to your growth as we are to our clients: At Vista, you will benefit from:

  • Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
  • Tech: Access to multiple tech platforms and interfaces.
  • Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
  • Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.

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