Resource Manager

IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.

Resource Manager

The role-holder will need to be a committed individual, who combines high emotional intelligence and excellent communication skills. They will thrive in a fast-paced environment, be comfortable managing conflicting priorities and have the gravitas to influence a team of senior stakeholders. They will also be a champion for thoughtful staffing, gain a detailed understanding of our team members to drive a balance between the career development of our client-facing staff and the needs of the business.

The environment is dynamic and ever-changing, moving at the pace of our clients' needs and the RM will be expected to understand the sense of urgency that is synonymous with the business. The pressure is high to resolve resourcing demands quickly, find creative solutions and make autonomous decisions.  

Primary Responsibilities:

• Leverage knowledge to make effective resource management decisions and manage process changes as necessary

• Be comfortable with staffing analytics, maintain resource management data integrity in the systems that support resource and project management decisions. Flag resourcing capability gaps as an input to hiring and to provide guidance into Learning & Development number.

• Demonstrating strong commercial awareness monitor and drive compliance to our financial management system, identify and propose solutions to resolve longer term patterns relating to forecast and actual utilisation, monitoring and investigating discrepancies between the data and providing insight .

• Appropriately escalate conflicts and unresolvable issues to leadership team for their support number

• Engage with our local and global senior leadership team to understand, plan for and ultimately meet the resourcing demands of the pipeline, ensuring that profitability is kept at the forefront of resourcing decisions. Influencing on resource selection and strategic solutions to achieve realization of utilisation and effective skills / grade mix on projects.

• Developing strong relationships across the wider resource management community; sharing resources across practices where appropriate to optimise overall productivity and realisation while supporting their individual development objectives.

• Manage the allocation of delivery staff to projects, business development opportunities and internal initiatives; drawing on robust negotiation skills to resolve conflicts and escalating issues when necessary.

Education, Skills, Experience & Specialised Knowledge:

• +3 years of experience in staffing / resource management (or related) roles, ideally in a professional services environment.

• Strong written and spoken English language skills.

• Proven problem-solving skills with strong attention to detail.

• Ability to build strong business relationships and influence with key stakeholders at all levels within the business.

• A self-starting mind-set with excellent team-based interpersonal skills with the ability to work independently with the full spectrum of our people.

• Ability to demonstrate determination, diplomacy and resilience.

• Ability to rapidly assimilate multiple types of information from a variety of sources for effective decision making.

• Proficient in Microsoft Office applications.

• Knowledge of life science is a plus.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more