Delivery Manager

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.

Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.

About Responsibilities

Within our
Leasing & Factoring unit in Portugal
, which brings together more than
100 professionals
, the Delivery Manager will directly lead up to
30 team members
, supported by team and technical leads. This unit operates as an
extension of the IT department of Crédit Agricole Leasing & Factoring
. In this context, the IT Delivery Manager acts as the
Single Point of Contact (SPOC)
for our Crédit Agricole Group partner ensuring that application development and delivery activities meet their needs and expectations.

Your main responsibilities will be:

Operational Management

• Oversee
  capacity planning
  and resource allocation
• Manage
  activity scheduling
  and delivery timelines
• Ensure
  quality of service
  across application development activities
• Produce regular
  activity reports
  for Crédit Agricole Group stakeholders

Business Development

• Align application delivery with the evolving needs of Crédit Agricole Leasing & Factoring partner.
• Propose and implement
  new solutions
  to reinforce KLx's positioning and value

Application Development & Delivery

• Support development teams in
  projects and daily application delivery
• Facilitate collaboration between
  Crédit Agricole business stakeholders and technical teams
• Identify, assess, and mitigate
  risks and issues
  in design, coding, testing, and deployment
• Promote
  best practices in the software development lifecycle (SDLC)
  to ensure quality and reliability

Sourcing & Provider Management

• Manage Crédit Agricole's requests and recruitment in collaboration with stakeholders
• Oversee
  onboarding, equipment provisioning, and skill matrix management
  for internal and external resources
• Ensure team care and professional development
• Coordinate with providers and manage
  ramp‑up plans
  with KLx's Sourcing and HR teams

HR Management

• Supervise internal staff in collaboration with operational managers
• Lead recruitment processes and training initiatives
• Manage the
  training and team care calendar
  with HR

Contract & Governance Management

• Define, produce, and validate
  KPIs
• Prepare and lead
  governance committees
  with Crédit Agricole stakeholders
• Oversee
  timesheet management
  for internal and external resources

Client Onboarding

• Drive
  transition and knowledge transfer plans
  with the Transition Manager in KLx to support Crédit Agricole Group.

8. Transversal Activities

• Contribute to KLx's growth throughout
  strategic roadmap, new services, and offers
• Support the
  communication plan
  and knowledge sharing across our K-Tech communities, events, etc.

About You

• Degree in Computer Science, Information Systems, or a related field
• 7+ years managing application development teams or large-scale software delivery projects
• Background in banking, leasing, or insurance environments and awareness of cybersecurity, compliance, and regulatory requirements in financial services is a strong plus.
• Strong knowledge of the software development lifecycle (SDLC), Agile/DevOps practices, and CI/CD pipelines
• Familiarity with modern application architectures (microservices, APIs, cloud-native applications)
• Understanding of IT infrastructure integration (servers, storage, networking, cloud platforms)
• Excellent communication and stakeholder management
• Strong leadership, coaching, and mentoring abilities
• Adaptability and problem-solving mindset in multicultural environments

What We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance;
• Hybrid working model, allowing you to combine onsite and offsite work;
• Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport;
• Canteen facilities (Breakfast + Lunch);
• Parking upon request (option to charge electrical cars);
• Free coffee, hot chocolate and fruits;
• Training (Hard and Soft Skills);
• International environment with more than 15 nationalities;
• A people oriented and friendly working environment.