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Strategic Customer Sucess Manager

2 semanas atrás

Porto, Porto, Portugal SYVANTECH Tempo inteiro

SYVANTECH
aims to redefine standards, establishing itself as a business partner recognized for adding value and making it easy to work with.

Our objectives are always aligned with our Clients' priorities. More than a technology consultancy company, we aim to be a business partner. Promoting simple interactions and processes, our solutions are delivered with quality, to the extent required, and personalized.

We are looking for an experienced
Senior Strategic Customer Success Manager (M/F)
to join our teams in Portugal.

Here's what we're looking for:

  • Act as the main point of contact for customers, ensuring engagement and success throughout their journey.
  • Provide expert deployment and operational guidance, driving best practices and adoption.
  • Collaborate with internal teams (Support, Product Management) to address technical challenges.
  • Monitor usage and proactively resolve hurdles to achieve committed adoption levels.
  • Design and execute Mutual Activity Plans aligned with customer value and outcomes.
  • Deliver training sessions on new features and refreshers to technical stakeholders.
  • Quantify and report the impact of solutions, providing regular value metrics to decision-makers.
  • Identify expansion opportunities through success stories and ROI analysis.
  • Stay updated on cloud security trends and product capabilities.

Requirements to succeed:

  • Bachelor's degree in Computer Science, IT, Cybersecurity, or related field.
  • 5+ years of experience in Customer Success, Technical Account Management, or similar roles in software/cybersecurity.
  • Experience managing enterprise clients and complex technical relationships.
  • Proficiency with major cloud platforms (
    AWS, Azure, GCP
    ) and core services (compute, networking, security).
  • Knowledge of cloud-native security architectures and tools (IAM, KMS, VPC, Security Groups).
  • Strong understanding of
    SSDLC
    and
    DevSecOps
    practices.
  • Hands-on experience with application security tools (
    SAST, DAST, SCA, container security
    ).
  • Familiarity with CI/CD tools and security integration (Jenkins, GitHub Actions, GitLab CI).
  • Ability to analyze usage data and product telemetry to identify trends and risks.
  • Experience with data visualization tools (
    Power BI, Tableau
    ) for insights reporting.
  • Basic scripting skills (
    Python, Bash, PowerShell
    ) and API-based integrations.
  • Knowledge of security standards and compliance frameworks (OWASP Top 10, NIST, ISO
  • Excellent communication and relationship-building skills with technical and business stakeholders.

Why you'll enjoy working with us:

  • We're a rapidly growing yet tight-knit team, ready to support you at every step.
  • Opportunities to advance your career and grow within the company.
  • Chance to work on exciting international projects in cybersecurity and cloud.

Why we'll enjoy working with you:

  • You're passionate about customer success and technology.
  • You're a natural problem-solver who thrives in complex environments.
  • You bring your best effort every day, going above and beyond.

You can also apply through our website (

).

Let's work together