Logistic Recovery Specialist

About Vantiva
Pushing the Edge
Vantiva (Euronext Paris: VANTI)
is a global technology leader in connectivity technologies. For over 130 years, we have delivered solutions that connect what matters most. Today, we continue to redefine connectivity with industry-leading broadband, video, and IoT-driven smart systems that elevate how people live, work, and connect globally.

Vantiva combines a customer-focused approach with decades of software development, electronics hardware design, and flexible supply chain expertise to deliver high-quality solutions at scale. This proficiency has positioned us as a trusted provider to leading network service providers, enterprise customers, and consumers around the world.

Our strong commitment to sustainability and responsible business practices has earned us multiple Gold and Platinum Medals from EcoVadis for environmental and social performance. These awards place us among the top 2% of organizations in our category evaluated globally.

With our headquarters in Paris and major offices in Australia, Brazil, China, India, South Korea, the United Kingdom, and the United States, we serve a diverse global customer base.

For more information, please visit and follow us on LinkedIn and X (Twitter).

Vantiva is seeking a
logistic recovery specialist
to support after-sales operations. You will oversee three key challenges:

• Logistics recovery operation, Customer relationship, and repair suppliers performance

Your mission is to execute the company's after-sales strategy, ensure customer satisfaction, and drive operational and financial performance.

Key Responsibilities

• Ensure effective deployment of the company's global after-sales strategy
• Oversee warranty compliance and ensure obligations to customers are met efficiently
• Investigate and resolve issues related to customers, suppliers, and after-sales operations
• Collaborate cross-functionally with Quality, Finance, and Sales teams to support tenders, control after-sales costs, and enhance product quality
• Support after-sales revenue opportunities

Operational Duties

• Act as point of contact for all after-sales matters with internal and external stakeholders
• Identify needs for new partners, services, tools, repair capabilities;
• Establish service contracts, maintain and update operational procedures, and ensure proper execution of after-sales agreements with clients and suppliers
• Support daily purchasing operations on assigned customer ; track performance delivery ; provide pricing, reporting, and support actions to meet revenue and margin targets
• Representing the after-sales organization in client and supplier meetings, presenting results and driving continuous improvement initiatives

Profile

• Master's degree in engineering or Supplier Operations Management
• 2 –5 years of proven experience on reverse logistic and cross-functional project management, Solid background in engineering, customer/supplier support, and operational excellence
• Comfortable working in a multicultural, international environment with multidisciplinary teams
• Strong communication, organizational, and analytical skills
• English read, written and spoken

Our most important asset is our People.
Vantiva's success greatly relies on our people's energy, motivation, and talent.
We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.
We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.
Vantiva is committed to ensuring that all its employees receive a fair wage that is sufficient to live with dignity.
If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.