Social Media Customer Care Specialist

Há 3 dias


Porto, Porto, Portugal Cross Border Talents Tempo inteiro


For Global Services & Support project, we are looking for motivated French speakers (B2/C1) Customer Care Specialists
to join our Porto team. You will provide frontline support to users of a
leading global platform, ensuring their concerns are addressed quickly
and accurately. This is a great opportunity for candidates who are
passionate about customer service and thrive in a KPI-driven
environment.

Project: Global Tech Services & Solutions, Global Services & Support division
Location: Porto, Portugal
Start date: 30/Oct/2025 (initial company-paid training period provided)

Work Model: On-Site (relocation support provided)

Job Details:
  • Schedule: Monday to Sunday, 10:00 to 19:00. Possible extension beyond 09:00 to 21:00 (rotative shifts). 40 hrs/week, 8 hrs/day
  • Days Off: 2 rotating day
Requirements:
  • French B2/C1 +English proficiency
  • Previous Customer Service background
  • Familiarity with KPIs
  • Flexibility to work rotative shifts
Responsibilities:
  • Handle customer requests and complaints via phone, chat, and email.
  • Provide accurate guidance and solutions while maintaining a professional tone.
  • Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction.
  • Escalate challenging cases when necessary, ensuring proper follow-up.
  • Act as a brand ambassador, maintaining a positive and supportive customer experience.


Package Details
  • Salary: EUR 1000 gross per month x 14 months
  • Welcome Bonus: EUR 3000
  • Meal Allowance (net): EUR 7.63 per working day
  • Health insurance (contribution-based) from day 1, free after 6 months of continuous employment


Relocation Package:
  • From outside Portugal:
    • Room in shared apartment (utilities included, deducted from payslip).
    • Airfare reimbursement
  • From inside Portugal:
    • Travel reimbursement
  • Temporary Accommodation:
    • From outside Portugal: Hotel room for 28 days
    • From inside Portugal: Hotel room for 15 days


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