Nac Claim Assessor
1 semana atrás
About Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in 12 different European languages. Job Description We are seeking a highly motivated and skilled team player to join our team. The Claim Assessor checks complex claims if they meet the current regulations. Approves, reduces or rejects claims and provides a transparent explanation regarding the decision. Our main target is to ensure that a professional warranty and goodwill process is in place and operated by our Retail Network;to maintain the high levels of customer service we expect for our customers. Tasks & Responsibilities: Check complex and high-value claims if they meet the current regulations: - Make fair and independent decisions;- Avoid unjustified costs;- Approve correctclaims;- Reduce or reject unjustified claims;- Provide transparent reasons for decisions via the system to the Retailer;- Communicate, when necessary, with markets to align decisions;- Communicate, when necessary, with the other MB Technical Departments (GCSP/CB, GCSP/O, GCSP/TP, RD and MPCs/MOCs) to gain clarification of engineering details;- Regular communication of market topics;- Operate masterdata corrections;- Operate chargebacks concerning audit results. Qualifications: - Educational background as automotive mechanic and/or service advisor;- Experience within a Mercedes-Benz workshop for minimum 3 years is preferred;- Good knowledge of Mercedes-Benz products;- Good knowledgeof Mercedes-Benz workshop processes;- Good knowledgeof Mercedes-Benz warranty and goodwill processes;- Good knowledgeof the Mercedes-Benz guidelines and their application (EWMR and WMW) preferred;- Fluent in verbal and written English;- Good knowledgeon automotive/ technical English;- Good knowledgein one of the following additional languages nice to have: German and/or other languages;- Good knowledgeof Microsoft Office applications;- Good knowledgeof Mercedes-Benz applications preferred (for example XOT, XPI, EVA, TIPS, VEGA, WIS, AQUA, ALOA, VEDOC, WEM, DDCA);- Customer oriented;- Good communication skills related to markets and retail;- Interpersonal skills and team-minded thinking;- Stress resistant;- Proactively seeks to improve processes. We look forward to your applications. Are you ready to drive your future?
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Nac Claim Assessor
Há 3 dias
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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Nac claim assessor
Há 3 dias
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization.• We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas.• We use English as our internal official language, and work...
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Nac claim assessor
4 semanas atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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NAC Claim Assessor
1 semana atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and...
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Nac claim assessor
1 semana atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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NAC Claim Assessor
1 semana atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us• The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. • We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. • We use English as our internal official language, and...
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Nac Claim Assessor
1 semana atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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Nac Claim Assessor
Há 3 dias
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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Nac Claim Assessor
Há 3 dias
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
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Mercedes-Benz Automotive Claims Specialist
1 semana atrás
Sintra, Portugal Mercedes-Benz Portugal Tempo inteiroAbout Us - The NAC, Network Assistance Center, is based in Portugal and part of the Mercedes-Benz Region Europe organization. - We represent Mercedes-Benz and the local Market Centers towards the European Network, providing support to European Retailers in a wide portfolio of after-sales areas. - We use English as our internal official language, and work in...
