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We are looking for a Production & Batch Operations Engineer (L2) to ensure the operability, stability, and performance of solutions in RUN / OPEN environments. This role is strongly focused on batch scheduling, production monitoring, incident management, and continuous improvement, acting as Level 2 Support (N2) and working closely with application, project, and DevOps teams. Key Responsibilities RUN & Operability (MCO – L2) Ensure operability of solutions in RUN / OPEN environments Maintain CMDB updates, operational documentation, and follow-up on: Obsolescence Vulnerability management Act as Level 2 Support (N2) for production issues Scheduling & Monitoring Define, plan, and execute batch jobs using Control-M Monitor processing workflows in real time Respond to incidents such as: Abends Dependency anomalies SLA breaches Daily Production Operations Launch and monitor production processes in OPEN environments and Control-M Perform incident recovery and batch restarts Manage or coordinate interventions on system resources: Disk space Queues Catalogs Monitor file transfers and handle related incidents Support & Continuous Improvement Provide technical support to application teams Optimize batch processing chains and reduce execution times Participate in production releases and change management Perform scheduled and on-call (HNO) interventions Act as a Technical Integrator between projects and production Support solution delivery in coordination with Project Managers / ScrumOps Documentation & Reporting Write and maintain operational procedures and runbooks Keep documentation up to date Produce availability and performance reports for batch processing Required Skills & Experience Solid experience in IT Production / Operations Strong experience with batch scheduling tools, ideally Control-M Experience working in RUN / OPEN environments Good knowledge of incident, problem, and change management Understanding of DevOps best practices: Language Skills French – B2 level (mandatory) English – B2 level (mandatory) Hybrid Work: 2/3x in the office in Lisbon
