Program Manager
Há 16 horas
We're looking for a Program Manager - Application Support Division (Lisboa)Who We're Looking For: A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant production environments while enabling collaboration and innovation across engineering, DevOps, and business teams. Professional Experience & Technical Skills: Program Leadership & Governance Define and manage the global IT Stability Program roadmap , aligning with GBM/CTO strategy and Production Excellence goals. Establish a governance model for tracking, prioritizing, and reporting initiatives across all APS domains. Chair steering committees, ensuring stakeholder alignment, timely decisions, and transparent reporting to senior management. Stability & Resilience Initiatives Lead initiatives to reduce incidents, improve problem management, and enhance capacity, performance, and monitoring. Implement stability frameworks (SRE, ITIL4, FinOps, Service Quality Index) across production environments. Partner with engineering and DevOps teams to strengthen observability, monitoring, and automation (Dynatrace, Ansible, ServiceNow, Elastic). Operational Excellence & KPIs Define and track stability KPIs and OKRs (MTTR, MTTD, SLA adherence, recurring incident reduction). Build data-driven dashboards for visibility into stability trends and performance. Coordinate post-incident reviews and ensure systemic remediation is completed. Stakeholder & Communication Management Act as the single point of contact for the Stability Program across IT Production, Business Lines, and governance. Communicate progress, risks, and value delivered to executives, highlighting transformation impact and ROI. Promote a culture of accountability, continuous improvement, and collaboration. Risk, Compliance & Audit Alignment Ensure initiatives comply with IT risk management, cybersecurity, regulatory, and audit frameworks (SOX, PCI-DSS, GDPR). Lead proactive risk assessments and stability control reviews. Team Enablement & Change Management Support APS teams in adopting best practices through training, workshops, and knowledge sharing. Lead change management activities to drive adoption of new tools, processes, and behaviors. Encourage cross-team collaboration and innovation in stability improvement methods. Technical and Soft Skills Master's degree in IT, Engineering, or related field 8+ years in IT Production / Application Support Preferred certifications: ITIL v4, PMP/PRINCE2, SRE Foundation, FinOps Practitioner Strong understanding of Application Support / IT Production environments Knowledge of ITIL v4, SRE, DevOps, FinOps, and Incident/Problem/Change Management processes Hands-on experience with monitoring, observability, and automation tools (Dynatrace, ServiceNow, Ansible, Grafana, ELK)Language Requirement English – B2Work Setup Hybrid
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Program Manager
1 semana atrás
Lisbon, Portugal HN Services Portugal Tempo inteiroWe're looking for a Program Manager -Application Support Division(Lisboa) Who We're Looking For: A Global IT Stability Program Managerto lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant...
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Program Manager
2 semanas atrás
Lisbon, Portugal HN Services Portugal Tempo inteiroWe're looking for a Program Manager - Application Support Division (Lisboa) Who We're Looking For: A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant...
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Program Manager
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Lisbon, Portugal HN Services Portugal Tempo inteiroWe're looking for a Program Manager - Application Support Division (Lisboa)Who We're Looking For: A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant...
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Lisbon, Portugal HN Services Portugal Tempo inteiroWe're looking for a Program Manager - Application Support Division (Lisboa)Who We're Looking For:A Global IT Stability Program Manager to lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant...
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Lisbon, Portugal HN Services Portugal Tempo inteiroWe’re looking for a Program Manager -Application Support Division(Lisboa)Who We're Looking For:A Global IT Stability Program Managerto lead IT Production & Application Support (APS) stability initiatives across multiple domains, including Markets, Securities, and MFS. The role focuses on driving operational excellence, resilience, and risk-compliant...
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