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PrimeIT is a leading company with over 18 years of experience in providing IT, Telecommunications, and Engineering technological services.Specialized in Team Extension, Managed Services, Custom Software, and Nearshore, we currently have a team of over 2350 professionals collaborating on national and international projects across various technologies.We are looking for a Service Delivery Management Officer for this projectResponsibilities:Own and manage end-to-end service quality for Network Products, ensuring availability and performance targets are metOversee incident, problem and change processes, including root cause analysis and escalation managementDefine, document and maintain operating models, ensuring operational readiness and compliance with global standardsCoordinate with internal teams, entities and third-party vendors to deliver, evolve and continuously improve servicesWhat are we looking for?Strong understanding of ITIL processes, particularly Incident, Problem and Change ManagementService ownership mindset with a focus on Quality of Service (QoS) and continuous improvementExperience working with ServiceNow for service management, reporting and governanceWhat do we offer?Integration into an international company with a presence in over 50 cities worldwide;Continuous training in the latest and most innovative technologies – Prime Academy;Career guidance and progression.Send us your CV and join the Prime team
