IT Incident Manager
1 semana atrás
About the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle: from digital design to growth and scaling strategies, through software engineering, architecture definition, data engineering and data science solutions. We focus on accelerating the digital transformation of global leaders in their industry. Our group has experienced annual growth of more than 30% for 10 years. About the Position: To support and respond to our needs, we are now looking for an Incident Manager to join a dynamic team in the Porto/Lisbon area, under a hybrid arrangement. The IT Incident Manager oversees the full lifecycle of all incidents within the organisation, ensuring timely resolution and minimising service disruptions. The role includes coordinating with multiple IT teams, maintaining effective communication with stakeholders, and applying best practices to strengthen the incident management process. Responsible for overseeing the entire incident management process, ensuring incidents are efficiently handled, communicated and resolved. The role involves coordinating with IT teams, analysing incident trends, preparing reports, maintaining documentation, delivering training, conducting post-incident reviews, ensuring ITIL compliance, managing escalations, and promoting continuous improvement within the incident management function. What we are looking for? At lest 5 years of experience in a similar role;Degree in information technology, or a similar field;Proven experienced in Advanced Excel and Power BI;Strong understanding of ITIL principles and practices;Proven problem-solving skills and the ability to work under pressure;Familiarity with incident management tools and software like ServiceNow;ITIL certification is a plus;Good level of English (B2).Perks:Health insurance;Meal allowance card;Variable components ;Training hours;Other complementary benefits Join us and grow in a place where your talent is valued, your effort is recognized, and your future truly matters.
-
IT Incident Manager
Há 7 horas
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
-
IT Incident Manager
Há 7 horas
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia.We support the world's largest groups across the entire digital product development lifecycle:...
-
IT Incident Manager
Há 9 horas
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
-
IT Incident Manager
Há 7 horas
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
-
IT Incident Manager
Há 7 horas
Porto, Portugal act digital Tempo inteiroAbout the company: act digital is a global digital transformation consulting group. We have more than 5.000 employees worldwide, with offices in Brazil, the United States, Canada, France, Portugal, Germany, Poland, Spain, Belgium, Luxembourg, Morocco and Serbia. We support the world's largest groups across the entire digital product development lifecycle:...
-
Incident Manager
3 semanas atrás
Porto, Portugal Extia Tempo inteiroJoin to apply for the Incident Manager role at Extia. Extia is an engineering consultancy that combines well‑being and performance at work. With more than 3,000 employees across 22 agencies in France and abroad, it has been named a 1st Great Place To Work® in France and has a turnover of 160 million euros. Context The IT Incident Manager is...
-
Incident Manager
Há 6 horas
Porto, Porto, Portugal Extia Tempo inteiroYou want to join a company that places people at the heart of its concerns? We are waiting for you atExtiaExtia is an engineering consultancy which proposes since 2007 an unprecedented approach in its sector by combining well-being and performance at work. A successful model: more than 3000 Extians working in 22 agencies in France and abroad, 1st Great Place...
-
Incident Manager
Há 6 horas
Porto, Porto, Portugal Next Engineering Tempo inteiroNa Next Engineering, não esperamos pelo futuro. Construímo-lo.Acreditamos que é através do conhecimento que surge a inovação e que cada projeto é uma oportunidade de desafiar limites.Acreditamos também que o próximo passo é teu.Be our NEXT Incident ManagerGestão do ciclo de vida de alertas, incidentes e problemas;Análise de dados, impacto e causa...
-
Incident Manager
Há 2 dias
Porto, Portugal Adentis Tempo inteiroCom mais de 7 anos de existência a nível nacional, contamos com mais de 200 colaboradores com o nosso ADN e posicionamo-nos no mercado com 3 ofertas de serviço: - Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); - R&D (Estágios, POC, Laboratório Tecnológico); - Nearshore. Na ADENTIS centramo-nos nas PESSOAS e é este o nosso salário...
-
Incident Manager
Há 3 dias
Porto, Portugal Consort Tempo inteiroManages IT incidents, coordinates with teams, ensures timely resolution, and maintains communication, also analyzes trends and prepares reports.
